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Exam 5: Orientation, training, and Development

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Question 71

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The most important aspect of team functioning is the contribution of each of the individual members of the team.

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Question 72

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What is NOT one of the ways that career development programs benefit organizations?

A) by providing greater retention of valued employees
B) by giving an increased understanding of the organization
C) by giving managers more control over their subordinates
D) by giving managers increased skill in managing their own careers

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Question 73

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A large Canadian financial institution tracks performance through customer sales after its sales training.Which training evaluation method is being used?

Mike Conrad of Artist Productions finds that experienced staff make the best educators."These people are our 'demo artists' and regularly give demonstrations for clients and staff," he explains."They make very effective teachers for fellow staff." Which phase of a system model of training is Mike describing?

What are two benefits of orientation programs that are frequently reported by employers?

Case studies are seldom used to supplement classroom instruction to help students understand and integrate information covered in a text.

Scenario 5.1: Is Training Worthwhile? Co-op Credit is a large credit union in Manitoba.Its training program is one that develops financial service representatives.The training consists of several modules,and each is evaluated upon completion.In-house and classroom-based modules teach content,such as computer literacy,cash duties,and introduction to the credit union's products and services,and progresses through to more advanced training,such as consumer lending practices,estates,and minimal mortgage lending.Each three- to five-day module is followed by a work period of three to 12 months,so that employees can apply their knowledge.Training is measured by having participants complete a satisfaction survey at the end of the classroom training,writing exams,and having managers conduct performance reviews on the job-specific competencies that were learned during the training sessions.Co-op Credit union provides development resource kits,which include career assessments,training courses,seminars,books and work opportunities to all their employees.They provide leadership development training and mentoring to their managers.Coop Credit has increased their attention on talent management as a way to attract and retain top talent. -Please refer to Scenario 5.1.The Coop Credit Union plans to implement a new cash-lending module.After the training,they plan to track performance by measuring the number of call-outs to customers and the number of sales.Which type of training evaluation are they planning on using in this situation?

What is a needs assessment called that reviews the activities of the work to determine the competencies needed?

The Internet has the potential to provide continuously updated training material,thereby making it easier and cheaper to revise training programs.

List the four questions that can be asked when conducting a needs assessment?

Which statement describes a factor of orientation programs?

A primary goal of training and development is to contribute to the organization's overall goals.In what way must training and development programs be structured?

Which skills and characteristics are NOT part of what differentiates effective teams?

Which term refers to an ongoing change in behaviour and thinking?

The success of any training effort depends more upon the content of the program than on the teaching skills and personal characteristics of those conducting the training.

What are two related issues that training design should focus on?

Briefly describe the four phases of the systems approach to training and development.

What is a needs assessment called that examines the environment and strategy of the company to see where training emphasis ought to occur?

It is NOT necessary for line managers to become involved in orientation as HRM can cover all topics adequately.

A small credit union uses "smile sheets" to evaluate its classroom training.Which training evaluation method is being used?