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Exam 2: The History of Management

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Question 21

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Krisp Bite, a breakfast cereal manufacturer, has a storage facility to store sugar, corn, wheat, oats, rice, and barley before they are processed into cereal. In the context of operations management, Krisp Bite uses the storage facility to store its _____.

A) throughput
B) information systems
C) contingency systems
D) inventory

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Question 22

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One of the first technologies to truly revolutionize the business use of information was a stone tablet.

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Question 23

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Which of the following statements is true of a systems view of organizations?

Temp Trove rewards the employee who completes his or her projects before the due date by giving ten percent of his or her basic pay as incentives. In this scenario, Temp Trove is rewarding the employee who is considered a(n) _____.

One of the practical implications of the contingency approach to management is that management is much harder than it looks.

Referring to the "fiction of superior authority," _____ believed that workers ultimately grant managers their authority.

_____ were the first to recognize the need for submitting written requests.

Third Major Corp. lost a lot of its employees when its competitor offered them more pay. Two of Third Major's teams were short of employees, and the company decided to combine the teams to form a new team. The new team managed to complete the company's projects and helped the company in securing a good position in the market. This scenario exemplifies _____.

Jeff's Pizzeria can handle 30 orders during the day. It wanted to increase this number, so it started making its delivery boys do minor chores in the kitchen when they were not out for delivery and made some of the chefs pick up customers' calls. This doubled the number of orders Jeff's Pizzeria could handle. This approach is an example of _____.

_____ was the first to use witnesses in legal cases.

Businesses have always looked for information technologies that would speed access to timely information.

In the context of organizational systems, _____ are smaller systems that operate within the context of a larger system.

In general, operations management uses a qualitative approach to find ways to increase productivity, improve quality, and manage or reduce costly inventories.

One of the most commonly used operations management tools is cognitive mapping, which is used to better understand the psychology of the workers in an organization.

Frank and Lillian Gilbreth used motion-picture films to analyze jobs.

A software company had to lay off many of its employees across the world in order to cut overhead costs. After the layoffs, the available resources among all the departments of the organization were globally shared. This led to the company improving its overall productivity. This approach is an example of _____.

In the context of systems management, unlike open systems, closed systems:

Two managers in a company have a conflict over the resources required to complete their new projects. Both the managers want all the top-performing employees of the firm to work in their projects. Eventually, they arrive at a decision where they equally share the number of top-performing employees. In the given scenario, which of the following methods did the managers use to resolve the conflict?

Unlike patriarchal organizations, bureaucratic organizations:

According to the _____, the most effective management theory or idea depends on the kinds of problems or situations that managers are facing at a particular time and place.