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Exam 3: Creative Problem Solving and Decision Making

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Question 51

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State the difference between an objective and a "must" and "want" criteria.

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An objective is the end result you want ...

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Question 52

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David was instrumental in developing projections for acquiring new projects for the coming year.Which of the following quantitative methods was David using?

A) break-even analysis
B) capital budgeting
C) queuing theory
D) probability theory

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Question 53

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Nominal grouping is the process of:

The Cadillac division of GM needs to decide if they should produce a minivan,which is a type of vehicle they have never made before.This would be classified as a __________ decision,made under conditions of __________.

Give an example of a programmed and a nonprogrammed decision faced by an organization you work for or have worked for,and describe the decision condition in each case.

SlimRight Co.uses brainstorming to develop new ideas on how to reach the diet-conscious market.Which step of the decision-making model does this represent?

Describe the differences among quantitative techniques,the Kepner-Tregoe method,and cost-benefit analysis for analyzing and selecting an alternative.

Brainstorming is the process of suggesting many possible alternatives without evaluation.

Give an example of how you,or someone else,solved a problem using the stages in the creative process.Be sure to list the steps and note whether illumination came during incubation or while working on the problem.

Describe when to use rational versus bounded rational decision making and group versus individual decision making.

Programmed decisions:

What is the role of intuition in decision making? Should managers use more objective or subjective intuition techniques when making decisions?

When making a decision under the conditions of certainty,you know the outcome of each alternative in advance.

What is the relationship among the management functions,problem solving,and decision making?

There are three decision-making conditions.

The steps in the decision-making process,in order,are (1)classify and define the problem or opportunity,(2)set objectives and criteria,(3)generate creative and innovative alternatives,(4)analyze alternatives and select the most feasible,and (5)plan and implement the decision.

Explain the relationship among the management functions,decision making,and problem solving.

Groupthink occurs when an individual or subgroup tries to get the group to accept a particular alternative or dominates the group for personal reasons,rather than pursuing the original goal of finding the best solution.

Leeza indicated she did not understand what was wrong with her diversity program.Which step of the decision-making model does this represent?

Consensus mapping is the process of developing group agreement on a solution to a problem.