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In TQM,giving employees wide latitude in how they go about achieving the company's goals is referred to as


A) empowerment.
B) continuous improvement.
C) integration.
D) assimilation.
E) delegation.

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According to the Association for Talent Development,the average annual expenditure per employee on corporate training and development is


A) $0.
B) $362.
C) $748.
D) $1,229.
E) $2,361.

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Which of the following statements is not true concerning the career life cycle for top executives?


A) During the early years of executives' tenures, they tend to experiment extensively with product lines to learn about their business.
B) It is possible that a current CEO may not be appropriate to implement a new strategy.
C) The harvest stage occurs when executives' accumulated knowledge allows them to reduce experimentation and increase performance.
D) There is an inverted U-shaped relationship between top executive tenure and the firm's financial performance.
E) The length of time spent in each stage is relatively stable for all CEOs.

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Which method of managing disparate cultures involves one organization's domination over another willing organization?


A) separation
B) deculturation
C) integration
D) assimilation
E) segmentation

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European multi-national corporations seldom use people with an international orientation to staff their management positions.

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Which one of the following is not one of the characteristics possessed by companies that have made successful major culture changes?


A) The CEO has a strategic vision of what the company could become.
B) If the vision is difficult, the CEO immediately terminates the goal.
C) The vision is translated into objective, well-defined goals with appropriate incentives and recognition aides.
D) The CEO communicates to all employees where the organization stands in relation to the competition and its outlook on the future.
E) The CEO constantly updates the workforce as to the progress of the company in achieving those elements identified as important in attaining the vision.

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Which of the following is not descriptive of the purpose of MBO?


A) MBO provides an opportunity for the corporation to connect the objectives of people at each level to those at the next higher level.
B) MBO operates independently and requires very little supervision or administration.
C) The goals at each level ideally contribute directly towards overall organizational objectives.
D) MBO provides a potential method of integrating the physical, financial and human resource plans of an organization as it relates to the goals of the individual.
E) MBO ties the corporate, business, and functional objectives together along with the strategies used to achieve them.

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Which of the following is not true of corporate culture?


A) Corporate culture has a strong tendency to resist change.
B) Corporate culture can strongly affect an organization's ability to shift its strategic direction.
C) A problem for a strong culture is that a change in mission is not likely to be successful if it is in opposition to the accepted corporate culture.
D) Corporate culture often rests on preserving stable relationships.
E) Corporate culture has little influence on the behavior of the firm's employees.

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What are the four elements of the MBO process?

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The Management by Objectives (MBO)proces...

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Which method of managing disparate cultures involves a relatively balanced give-and-take of cultural and managerial practices between the merger partners,and no strong imposition of cultural change on either company?


A) separation
B) deculturation
C) integration
D) assimilation
E) segmentation

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When managing corporate culture,the first question management must ask is


A) what the change in strategy means to the corporate culture.
B) whether a change in culture is needed.
C) whether an attempt to change the culture is worth the likely costs.
D) whether it is possible to manage around the culture.
E) whether stakeholders will be impacted.

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An action plan states what actions are going to be taken,by whom,during what time frame,and with what expected results.

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According to a study of downsizing in the U.S.automobile-related industry,all of the following are problems associated with inappropriate downsizing EXCEPT


A) outsourcing was eliminated.
B) blanket offers for early retirement prompted even valuable employees to leave.
C) surviving employees experienced decreased morale.
D) surviving employees had to do extra work in addition to their own.
E) the wrong jobs were eliminated.

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Training and development can be especially important for organizations implementing an overall low cost or differentiation strategy,but not for those in retrenchment.

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"TQM" refers to


A) Total Questioning Methods.
B) Terrible Quantitative Management.
C) Tremulous Qualitative Methodology.
D) Total Quality Management.
E) Total Quality Methods.

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A corporation following a concentration strategy emphasizing vertical or horizontal growth would probably not want an aggressive new chief executive with a great deal of experience in that particular industry-a dynamic industry expert.

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Which CEO of Home Depot learned the dangers of attempting to change corporate culture?


A) Jack Welch
B) Robert Nardelli
C) Alfred Chandler
D) Julia Stewart
E) Antonio Perez

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Which of the following is not a guideline proposed for successful downsizing?


A) Contract out work that others can do cheaper.
B) Plan for long-run efficiencies.
C) Make across-the-board cuts.
D) Communicate the reasons for actions.
E) Invest in the remaining employees.

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Research indicates that a multi-national corporation performs at a higher level when its CEO has international experience.

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One study reported the percentage of senior executives that left a firm after a new CEO took office was ________ when the new CEO was an insider and ________ when the new CEO was an outsider.


A) 35; 10
B) 20; 34
C) 30; 30
D) 20; 10
E) 40; 20

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