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Exam 6: Motivating Performance

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Question 1

True/False

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The principal tools available for overcoming poor performance problems due to lack of ability are resupply, retrain, refit, reassign, and release.

A) True
B) False

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Question 2

Multiple Choice

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What is an overall conclusion related to motivation?

A) Poor performance is often directly related to an employee's personality.
B) If people do not work hard, it is because that is their nature.
C) If people do not work hard, it is because they do not believe rewards are related to hard work.
D) Most people find the same things rewarding.

E) All of the above
F) A) and B)

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Question 3

Multiple Choice

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The financial officer at Stocks R Us demands that his brokers take risk in their stock suggestions. Recently, he had to reduce the portfolio of a broker who missed the mark on a stock (the stock went down) . "I must punish undesirable behaviors," he thought to himself. What will the financial officer's actions do?

When an employee feels that she was meant to do the work she is doing, and that she is serving an important cause, this is called a(n)

What does the rewarding approach to changing behavior involve?

You have recently been promoted to a managerial position. One of your new peers comments, "Sometimes you just have to ignore unacceptable behavior of your employees. That way, it just goes away all by itself." Based on the text, you should believe this is good advice.

You paint the eyes on Barbie dolls, a job you have performed for three years. The task is fairly easy and very structured (only three colors and there is only one place to paint them) . What do you need from management?

Having determined that June's poor work performance is related to a lack of ability, what is the first question you should ask?

What is praise from a boss?

Effective goal programs are specific, consistent, and provide feedback.

The likelihood a reward will actually reinforce a specific performance-enhancing behavior depends on the extent to which the reward recipient (1) actually values the specific reward, (2) believes the reward allocation process was handled fairly, and (3) receives the reward in a timely manner. Which statements are correct?

Elizabeth and George are talking about their work at Apex Manufacturing. They both perform the same job, work the same number of hours, and are relatively equal in their performance levels. Elizabeth mentions to George that she is making $18 per hour. George is surprised by this, because he is only making $16 per hour. According to equity theory, what would you predict George's reaction to be? What sort of behaviors might you see from George?

In equity theory, what is important?

The level of involvement a manager utilizes should depend on the nature of the work and the ability and experience of the employee.

An effective goal program has goals that are specific, consistent, and appropriately challenging. What is missing?

LaTasha is a high performer. Recently, her organization has begun to provide recreational facilities, an on-site day care, and stock options for all employees. What is wrong with these new programs? Will they likely motivate LaTasha to a higher level of performance?

A manager who encourages initiative by reminding employees that their failure means organizational failure should do something different. What should he do?

You are conducting a planning session with Mary Ellen, who reports to you. You've asked her to come prepared with a personal goal for the next quarter. When you ask her to share her goal, she says, "I want to put much more effort into customer satisfaction." How do you evaluate the effectiveness of Mary Ellen's goal?

You are a sales manager. One of your salespeople is named Reggie. He has 10 years of experience and appears to be very capable. He rarely calls you, and sales in his district are always good. You know sales lacks routine and one could say the tasks change from day to day. What type of management involvement does Reggie need and why?

What guideline should a firm follow to attain the greatest motivational impact from a new awards programs?