Question 1

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

Accepted Answer

Errors with memory are often difficult t...

Question 2

When attempting to solve application errors, what does the first step involve? (Choose all that apply.)

Accepted Answer

A)   interview the user and back up data
B)   ask the user to reproduce the problem while you watch
C)   try a reboot
D)   check the Action Center

Question 3

What are two valid steps in the six step troubleshooting method discussed in this chapter?

Accepted Answer

A)   Boot to Safe Mode
B)   Establish a Theory
C)   Document outcomes
D)   Reinstall Windows

Question 4

Matching
Match each item with a statement below.
- A command used to find the ID number of each running process

Accepted Answer

A)   call tracking
B)   Blue Screen of Death
C)   System File Checker
D)   escalate
E)   Component ServicesF)  default programG)  TaskkillH)  TasklistI)  ticketJ)  Regsvr32

Question 5

What should be entered at a command prompt in order to scan all system files?

Accepted Answer

A)   msinfo32 /verify
B)   systeminfo /sysfiles
C)   sfc /scannow
D)   chkdsk /r

Question 6

What piece of equipment is NOT a tool that would be considered appropriate equipment for on-site visits?

Accepted Answer

A)   oscilloscope
B)   flashlight
C)   multimeter
D)   ESD strap

Question 7

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Accepted Answer

A Windows application or hardware proble...

Question 8

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

Accepted Answer

A) True 
 B)False

Question 9

Matching
Match each item with a statement below.
- another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system

Accepted Answer

A)   call tracking
B)   Blue Screen of Death
C)   System File Checker
D)   escalate
E)   Component ServicesF)  default programG)  TaskkillH)  TasklistI)  ticketJ)  Regsvr32

Question 10

If a file fails to open, what could be the issue?

Accepted Answer

Windows depends on the file extension to...

Exam 12: Supporting Customers and Troubleshooting Windows

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

Correct Answer
verified

When attempting to solve application errors, what does the first step involve? (Choose all that apply.)

Correct Answer
verified

Matching Match each item with a statement below. - another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system

Correct Answer
verified

What piece of equipment is NOT a tool that would be considered appropriate equipment for on-site visits?

Correct Answer
verified

What are two valid steps in the six step troubleshooting method discussed in this chapter?

Correct Answer
verified

Matching Match each item with a statement below. - A command used to find the ID number of each running process

Correct Answer
verified

What should be entered at a command prompt in order to scan all system files?

Correct Answer
verified

If a file fails to open, what could be the issue?

Correct Answer
verified
Windows depends on the file extension to...
View Answer

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Correct Answer
verified
A Windows application or hardware proble...
View Answer

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

Correct Answer
verified
Errors with memory are often difficult t...
View Answer

Exam 12: Supporting Customers and Troubleshooting Windows

Most Microsoft patches and device drivers can be applied to a 32-bit installation and also a 64-bit installation.

Correct AnswerverifiedShow Answer

When attempting to solve application errors, what does the first step involve? (Choose all that apply.)

Correct AnswerverifiedShow Answer

Matching Match each item with a statement below. - another name for a stop error, which happens when processes running in kernel mode encounter a problem and Windows must stop the system

Correct AnswerverifiedShow Answer

What piece of equipment is NOT a tool that would be considered appropriate equipment for on-site visits?

Correct AnswerverifiedShow Answer

What are two valid steps in the six step troubleshooting method discussed in this chapter?

Correct AnswerverifiedShow Answer

Matching Match each item with a statement below. - A command used to find the ID number of each running process

Correct AnswerverifiedShow Answer

What should be entered at a command prompt in order to scan all system files?

Correct AnswerverifiedShow Answer

If a file fails to open, what could be the issue?

Correct AnswerverifiedWindows depends on the file extension to...View AnswerShow Answer

Describe what you might do if you suspect a problem is caused by a corrupted Windows system file.

Correct AnswerverifiedA Windows application or hardware proble...View AnswerShow Answer

Describe why memory errors are difficult to diagnose and some of the possible symptoms of a memory error.

Correct AnswerverifiedErrors with memory are often difficult t...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Windows depends on the file extension to...
View Answer

Correct Answer
verified
A Windows application or hardware proble...
View Answer

Correct Answer
verified
Errors with memory are often difficult t...
View Answer