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Which of the following makes involuntary turnover potentially more costly than a similar level of voluntary turnover?


A) Accrued paid time off
B) Possibility of a lawsuit
C) Staffing costs for a new hire
D) Formal training

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Which of the following is an attribute of a low value employee that an organization would not want to prevent from leaving?


A) little intellectual capital
B) high seniority
C) high performance
D) all of the above

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Exit interviews can be used to explain ________ to departing employees.


A) rehiring rights
B) benefits
C) confidentiality agreements
D) all of the above

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Economic costs associated with voluntary turnover include accrued paid time off and temporary coverage.

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Which of the following is an example of using predictive analytics for understanding turnover and retention patterns?


A) Carefully developing narrative reports based on self-reported reasons for leaving
B) Using multiple regression analysis to identify factors like pay rates, supervisor leadership behavior, or job characteristics that are associated with turnover
C) Benchmarking retention strategies described in popular press reports of different organizations in the area
D) All of the above

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The first strategy for improving employee retention is to ________.


A) redesign employee jobs
B) increase pay
C) improve job satisfaction
D) none of the above

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Of the factors that influence an employee's desirability of leaving, job satisfaction is the one that cannot be influenced to a significant degree by organizations.

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Discharge turnover is primarily due to extremely poor person/organization matches.

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Which of the following are issues that come into play in determining the legal ramifications of terminating an employee?


A) Public policy limits on employment-at-will
B) Labor contract provisions
C) Negligent supervision
D) All of the above

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Research has shown that the best performers are least likely to quit when an organization either rewards performance with higher compensation or widely communicates its compensation practices; doing both adds little to these independent effects.

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Providing employees increased autonomy and a requiring them to learn a variety of skills increases stress significantly, which leads to greater turnover rates.

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Desirability of movement is a weak predictor of voluntary employee turnover.

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The purpose of a retention strategy is to maintain a workforce with the KSAOs and motivation to perform key work tasks.

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Economic separation costs associated with voluntary turnover include ________.


A) hiring inducements
B) rehiring costs
C) manager's time
D) more than one of the above

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Research suggests that there are differences between the reasons for turnover that employees provide in exit interviews and the reasons employees provide in anonymous surveys.

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