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Exam 2: Organizational Culture and the Organizational Environment

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Question 51

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The degree to which managers focus on results rather than how the results are achieved relates to which dimension of organizational culture?

A) attention to detail
B) innovation and risk-taking
C) outcome orientation
D) aggressiveness

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Question 52

Multiple Choice

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Jacob is vice-president of human resources at Z-Mart, a large chain of department stores with 120 locations across Canada. He is developing a short orientation video to help new employees learn about the organization's culture. The video will begin with the story of Z-Mart's founder, Ziggy Zigwig, and how he started the company with one small store in Hamilton in 1960 and eventually built it into a national chain based on a simple philosophy: "cheaper is better." Today, Ziggy's founding values continue to guide employees and managers as they continually look for ways to reduce prices and pass the savings along to customers. Next, the video will discuss the daily Z-Mart chant, and how each morning the store managers lead all the employees in a rousing store anthem that ends with everyone shouting, "CHEAPER IS BETTER!" The chant usually takes place in the comfortable employee lounges located at the back of every store. Finally, the video will explain some of the key terminology used at Z-Mart. For example, all sales clerks are called "associates," managers are called "partners," and a price reduction is affectionately called a "ziggy" as a nod to the company's founder! -The daily Z-Mart chant is as an example of ________.

A) a ritual
B) a story
C) a material symbol
D) cultural language

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Question 53

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Critics of spirituality in the workplace argue that ________.

Mario Milano finished closing his busy upscale restaurant after another very late night. He had just sent the last of his exhausted employees home and sank gratefully into the deep easy chair in the small back office. He felt that he had been running on empty for the last four months since the restaurant reviews had come out and rated Morsels as the best new restaurant in town. He could feel his fatigue and noticed that his loyal employees felt the same. In fact he had heard some of them discussing how they had been running ragged with not enough time off or even a chance to enjoy the work. With several of his kitchen staff dealing also with families, the situation was becoming untenable. Mario pulled out a business magazine that had caught his eye earlier with the word "spirituality" on the cover. Brought up in a strongly religious home he understood the concept. But what did spirituality have to do with any workplace? He was intrigued and decided to read though focusing on the cultural characteristics of an organization that related to spirituality. -An online brokerage company such as E*TRADE that is dealing with many environmental components and requires a high level of knowledge about Internet operations is operating in a highly ________ environment.

An increasing body of evidence suggests that strong cultures are associated with high organizational performance.

The composition of a society is generally known as ________.

In a short essay,differentiate between the symbolic view and the omnipotent view of management.Include specific examples of each view to support your answer.

Google has often been cited as a model for employee satisfaction.Google takes extensive care to ensure employees have the best available conditions to perform,ranging from free snack bars,free massages,innovation rooms,spas-on-site,and many more such measures.Which dimension of organizational culture is Google said to emphasize through such measures?

Managers pay attention to demographics because ________.

DigiTech Corporation is a manufacturer of handheld language translation devices. There are many forces in the external environment that influence DigiTech, and its managers are monitoring them closely. One factor is the upcoming federal election. If elected, the leading political candidate has promised to cut corporate taxes to help stimulate the economy. Another factor is the emergence of new competitors with products similar to DigiTech's best-selling model: the Speak-Easy. Advances in the processing speed of computer chips have shortened product development cycles and made it easier for new companies to enter the market. Unfortunately, the recent increase in competition has led to supplier shortages of key components such as microphones and micro-speakers and has left DigiTech scrambling to find new sources! -The external environment of DigiTech consists of which two components?

An organization's founder has little influence on its culture.

One of the most powerful constraints on managers from the impact of changes in external environments is about ________.

DigiTech Corporation is a manufacturer of handheld language translation devices. There are many forces in the external environment that influence DigiTech, and its managers are monitoring them closely. One factor is the upcoming federal election. If elected, the leading political candidate has promised to cut corporate taxes to help stimulate the economy. Another factor is the emergence of new competitors with products similar to DigiTech's best-selling model: the Speak-Easy. Advances in the processing speed of computer chips have shortened product development cycles and made it easier for new companies to enter the market. Unfortunately, the recent increase in competition has led to supplier shortages of key components such as microphones and micro-speakers and has left DigiTech scrambling to find new sources! -In DigiTech's specific environment,the number of ________ is increasing and there are shortages among its key ________.

Jenna has been asked by the company president to change the organizational culture to reflect the company's new organizational goals. As executive vice-president, she certainly understands the goals but is really not sure that she understands what to do about the culture. -Jenna asked employees if they knew what constituted "good employee behaviour." She found that very few understood,and most had a variety of ideas.This is one indication that her company has ________.

Organizations help employees adapt to the culture through socialization.

Define environmental uncertainty.Briefly discuss the dimensions of environmental uncertainty and how it impacts managers' work.

D&B Designs has been in the landscape design business in Pleasantville for the past 20 years.As the "first mover" in the market,the company has built a strong market share over the years and is the best-known firm in the area.The company size increased steadily,and now stands at 50 employees.Which of the following,if TRUE,would make the company's business environment more uncertain?

Which of the following groups includes individuals who were born between the years 1946-1964?

Natasha has been hired by Virtual Screen Corporation, a manufacturer of custom window coverings and retractable screen doors. Virtual Screen has recently been having problems with some of their major stakeholders. Some suppliers have been shipping poor quality materials, and customer complaints are increasing. Natasha has been hired to help resolve the current issues and to develop a plan for managing other stakeholder problems in the future. -Natasha decides knows that the more uncertain the environment is the more important it is for her to ________.

The World Economic Forum has identified two significant risks facing business leaders over the next decade: ________ and chronic fiscal imbalances.