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Exam 9: Managing and Leading the Organizations Talent

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Question 71

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Materials resource planning is one of the predominant challenges facing the small business owner.

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Question 72

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_______ can be thought of as a management system which seeks to assimilate the concept of quality improvement across the entire organization.

A) ISO 14000
B) TQM
C) Six Sigma
D) DMAIC
E) ISO 9000

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Question 73

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Inbound Logistics refers to the management of supplier relationships relating to those parts and/or components,or finished products,which are brought into the organization in order to manufacture finished products for delivery to the marketplace.

Marketing and Sales is one of the primary activities in the value chain?

Product/Service management is the management of the inter-dependencies which suppliers,manufacturers,and distributors all have with each other.

Successful organizations understand the interconnectivity of ___________,and seek to ensure that all three are integrated into the decision-making process.

_______ goes beyond the ability to control or improve,and fundamentally focuses on the design and development of such processes as well.

Successful organizations understand the interconnectivity of strategy,business structure,and organization and seek to ensure that all three are integrated into the decision-making process.

Operations refers to the management of supplier relationships relating to those parts and/or components,or finished products,which are brought into the organization in order to manufacture finished products for delivery to the marketplace.

Service businesses cannot incorporate quality standards.

Process management refers to the variety of activities which commence with the design and development of potential new products in R&D,and extend to the post-purchase support of products and services now in the hands of customers.

Repair Service is one of the primary activities in the value chain?

________ refers to the development of the supply chain structure and the accumulation of the necessary information needed to make effective supply chain decisions.

The ISO's focus is to strive to make the manufacturing of products and services ________.

Small business owners should seek to involve their employee team in discussions relating process planning.

Small business owners should think in terms of layout design,striving to deliver consistent experience with each customer interaction.

_______ are those areas within the organization which are not directly associated with the actual processes which the organization uses to produce products and/or deliver services.

A small business owner seeks to understand customer expectations and translate this into processes in order to tackle the need to create as efficient an operation as is possible?

Product/Service management refers to the management of the flow of materials and/or products,information,and costs through the front-end of an organization's Value Chain.

________ refers to the management of supplier relationships relating to those parts and/or components,or finished products,which are brought into the organization in order to manufacture finished products for delivery to the marketplace.