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Exam 4: Verbal and Nonverbal Messages

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Question 51

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Surgeons with harsh,impatient voices are more likely to face malpractice suits than surgeons who speak in a friendly tone.

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Question 52

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Which of the following is NOT true about the physical environment at work?

A) The person with higher status controls the "approach" rules between two people.
B) An employee's status may be measured by whether his or her office is next to the boss's or is in a dark alcove.
C) If you want to diminish your chances of being viewed as a leader, you should sit along the sides of a table, not at the head of the table.
D) The distance that separates people in an organization has little effect on who talks to whom.

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Question 53

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When you are presenting an idea to others,it is helpful to start with an abstract generalization that gives a broad picture of your idea and then to support it with specific examples and details.

If you want to create an impression that you are powerful,you should attach tag questions such as "shouldn't we?" at the end of your statements.

You can enhance your credibility on the job by learning to use the jargon of your field competently.

Define "inflammatory language." Provide two examples of inflammatory statements.What unwanted outcomes can result when inflammatory language is used? How can a speaker avoid using inflammatory language? How can a listener avoid overreacting to inflammatory language?

According to research cited in the text,a suit is always appropriate attire for every job for males and females.

All of the following are true concerning appearance except:

If someone you really don't like comes within four feet of you,which distance zone has he entered?

Do use strategic ambiguity

All of the following are expressed in biased language EXCEPT

Our nonverbal expressions,such as our paralanguage,often convey our feelings more powerfully than our words do.

All of the following are true statements about eye contact except

Males who develop a mixed-gender style of language are judged as inferior by both males and females.

A feminine conversational style uses apologizing forms of speech

At a job interview,you want to show involvement and interest.Explain at least six specific nonverbal behaviors that would help you achieve your goal.For each,identify what type of nonverbal communication that specific behavior represents.

In Euro-American culture,avoiding lack of eye contact is typically interpreted as a sign of dishonesty or lack of interest.

While clear language is often preferable,your text suggests that there are a few situations in which deliberate ambiguity is a valid approach.

If you accidentally utter a phrase that pulls someone's trigger and causes them to have a strong emotional reaction,your best response is to let them finish their emotional outburst without interruption.Then you can try to patch up the problem by choosing a more agreeable word and continuing the discussion.

The style of clothing people wear does not affect their credibility as long as they appear neat and clean.