Question 1

Email removes problems of social status in the communication process.

Accepted Answer

A) True 
 B)False

Question 2

The sensing stage of active listening includes empathizing and organizing information.

Accepted Answer

A) True 
 B)False

Question 3

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Accepted Answer

A) True 
 B)False

Question 4

One reason that people communicate with each other is to fulfill their drive to bond.

Accepted Answer

A) True 
 B)False

Question 5

Which of the following is NOT a function of communication discussed in your text?

Accepted Answer

A)  It changes behaviour.
B)  It supports employee well-being.
C)  It fulfills certain needs and drives.
D)  It plays a central role in organizational learning.
E)  It creates stress.

Question 6

How do men and women generally differ in their communication styles in organizational settings?

Accepted Answer

A)  Men are more likely than women to communicate to strengthen relationships.
B)  Women are more likely than men to give advice quickly and frequently.
C)  Women are usually more sensitive than men to the listener's nonverbal cues.
D)  Men and women differ in all of these ways.
E)  Men and women do not differ in their communication styles.

Question 7

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction.The company now wants you to design a training program that teaches sales staff the main components of active listening.Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening.Your answer should also briefly describe the three components of active listening.

Accepted Answer

To answer this question,students must br...

Question 8

In order to communicate more effectively people should avoid relying on 'codebooks."

Accepted Answer

A) True 
 B)False

Question 9

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Accepted Answer

A) True 
 B)False

Question 10

Email and instant messaging have had what effect on the corporate grapevine?

Accepted Answer

A)  These communication media have made it more difficult for the grapevine to operate without the assistance of management.
B)  These communication media have dramatically changed the topics of interest communicated through the corporate grapevine.
C)  These communication media have increased the efficiency of grapevine communication around the company's global operations,not just around the next cubicle.
D)  These communication media have done all of these.
E)  These communication media have had no effect on the corporate grapevine.

Question 11

Interpersonal communication occurs as soon as a message is received by someone else.

Accepted Answer

A) True 
 B)False

Question 12

Emotional contagion fulfils our drive to bond with others.

Accepted Answer

A) True 
 B)False

Question 13

The level of information overload is a function of:

Accepted Answer

A)  the sender's use of jargon and the receiver's perceptual biases.
B)  the receiver's information-processing capacity and the actual information load received.
C)  the sender's ability to filter out negative information and the receiver's ability to get that information from other sources.
D)  the percentage of noise in the communication network that the receiver understands.
E)  the amount of information actually sent as a percentage of total organizational knowledge.

Question 14

Open-design offices:

Accepted Answer

A)  replace the need for employee surveys in large organizations.
B)  tend to increase informal communication and knowledge sharing among people in those open offices.
C)  tend to increase stress due to the loss of privacy and personal space.
D)  do all of these.
E)  tend to increase informal communication AND stress due to the loss of privacy.

Question 15

In the communication process model,"feedback" is:

Accepted Answer

A)  formal acknowledgment,or indirect evidence from the receiver's actions.
B)  defined as a formally encoded message from the receiver.
C)  is the sender's way of ensuring that he or she has actually encoded the message.
D)  deliberately excluded from the communication process model.
E)  included in the first two steps of the model.

Question 16

Which of the following would constitute 'noise' in the communication process?

Accepted Answer

A)  Perceptual differences between sender and receiver.
B)  Filtering information up the organizational hierarchy.
C)  Receiving more information than the person can process.
D)  Jargon that the receiver does not understand.
E)  All of these represent examples of noise.

Question 17

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Accepted Answer

A) True 
 B)False

Question 18

Email is a very good medium for communicating emotions.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following reduces information overload by increasing the person's information-processing capacity?

Accepted Answer

A)  Using a filtering algorithm to screen out incoming email.
B)  Learning speed-reading to read more pages per hour.
C)  Reading only the summaries of long documents.
D)  Using an assistant to screen out unwanted mail.
E)  All of these increase the person's information-processing capacity.

Question 20

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Accepted Answer

A) True 
 B)False

Exam 9: Communicating in Teams and Organizations

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Correct Answer
verified

Which of the following would constitute 'noise' in the communication process?

Correct Answer
verified

In the communication process model,"feedback" is:

Correct Answer
verified

Email and instant messaging have had what effect on the corporate grapevine?

Correct Answer
verified

The level of information overload is a function of:

Correct Answer
verified

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Correct Answer
verified

Email is a very good medium for communicating emotions.

Correct Answer
verified

Emotional contagion fulfils our drive to bond with others.

Correct Answer
verified

How do men and women generally differ in their communication styles in organizational settings?

Correct Answer
verified

In order to communicate more effectively people should avoid relying on 'codebooks."

Correct Answer
verified

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Correct Answer
verified

Correct Answer
verified
To answer this question,students must br...
View Answer

Which of the following reduces information overload by increasing the person's information-processing capacity?

Correct Answer
verified

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Correct Answer
verified

Open-design offices:

Correct Answer
verified

Email removes problems of social status in the communication process.

Correct Answer
verified

Interpersonal communication occurs as soon as a message is received by someone else.

Correct Answer
verified

The sensing stage of active listening includes empathizing and organizing information.

Correct Answer
verified

One reason that people communicate with each other is to fulfill their drive to bond.

Correct Answer
verified

Which of the following is NOT a function of communication discussed in your text?

Correct Answer
verified

Exam 9: Communicating in Teams and Organizations

When working in Brazil,colleagues expect you to be silent for several seconds after the other person has spoken before beginning your reply.

Correct AnswerverifiedShow Answer

Which of the following would constitute 'noise' in the communication process?

Correct AnswerverifiedShow Answer

In the communication process model,"feedback" is:

Correct AnswerverifiedShow Answer

Email and instant messaging have had what effect on the corporate grapevine?

Correct AnswerverifiedShow Answer

The level of information overload is a function of:

Correct AnswerverifiedShow Answer

One dilemma in workspace design is the requirement to balance the need to encourage social interaction with the employees' need for privacy.

Correct AnswerverifiedShow Answer

Email is a very good medium for communicating emotions.

Correct AnswerverifiedShow Answer

Emotional contagion fulfils our drive to bond with others.

Correct AnswerverifiedShow Answer

How do men and women generally differ in their communication styles in organizational settings?

Correct AnswerverifiedShow Answer

In order to communicate more effectively people should avoid relying on 'codebooks."

Correct AnswerverifiedShow Answer

Communication exists whenever someone sends a message to someone else,even when the person receiving the message does not understand it.

Correct AnswerverifiedShow Answer

Correct AnswerverifiedTo answer this question,students must br...View AnswerShow Answer

Which of the following reduces information overload by increasing the person's information-processing capacity?

Correct AnswerverifiedShow Answer

If you have to communicate negative information,the other person is more likely to listen if you focus on the problem rather than the person.

Correct AnswerverifiedShow Answer

Open-design offices:

Correct AnswerverifiedShow Answer

Email removes problems of social status in the communication process.

Correct AnswerverifiedShow Answer

Interpersonal communication occurs as soon as a message is received by someone else.

Correct AnswerverifiedShow Answer

The sensing stage of active listening includes empathizing and organizing information.

Correct AnswerverifiedShow Answer

One reason that people communicate with each other is to fulfill their drive to bond.

Correct AnswerverifiedShow Answer

Which of the following is NOT a function of communication discussed in your text?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
To answer this question,students must br...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified