Question 1

What focuses on creating artificial intelligence devices that can move and react to sensory input?

Accepted Answer

A)   3D printing
B)   Robotics
C)   Drones
D)   RFID

Question 2

What allows customers to use the Web to find answers to their questions or solutions to their problems?

Accepted Answer

A)   Contact center
B)   Web-based self-service
C)   Call scripting system
D)   Uplift modeling

Question 3

What targets sales opportunities by finding new customers or companies for future sales?

Accepted Answer

A)   Sales management system
B)   Contact management system
C)   Opportunity management system
D)   Sales force automation system

Question 4

What is the ability to view all areas up and down the supply chain in real time?

Accepted Answer

A)   Bullwhip effect
B)   Demand planning software
C)   Supply chain visibility
D)   Supply chain execution software

Question 5

What connects the plans,methods,and tools aimed at integrating separate enterprise systems?

Accepted Answer

A)   Enterprise systems
B)   Enterprise application integration
C)   Middleware
D)   Enterprise application integration middleware

Question 6

CRM predicting technologies help organizations predict customer behavior,such as which customers are at risk of leaving.

Accepted Answer

A) True 
 B)False

Question 7

What provides enterprise-wide support and data access for a firm's operations and business processes?

Accepted Answer

A)   Enterprise systems
B)   Enterprise application integration
C)   Middleware
D)   Enterprise application integration middleware

Question 8

Contact management falls under the category of the Customer Service department's CRM tools.

Accepted Answer

A) True 
 B)False

Question 9

Plan,source,make,deliver,and return are the five basic supply chain management components.

Accepted Answer

A) True 
 B)False

Question 10

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

Accepted Answer

A) True 
 B)False

Question 11

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Accepted Answer

A)   Supplier relationship management
B)   Partner relationship management
C)   Employee relationship management
D)   All of these choices

Question 12

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Accepted Answer

A)   Accounting and finance
B)   Production and materials management
C)   Business intelligence
D)   Human resources

Question 13

Inventory cycle time is the frequency of inventory replacement.

Accepted Answer

A) True 
 B)False

Question 14

Inventory turnover is an unfilled customer order for a product that is out of stock.

Accepted Answer

A) True 
 B)False

Question 15

Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Accepted Answer

A) True 
 B)False

Question 16

Which of the following questions can logistics help a company answer?

Accepted Answer

A)   What is the quickest way to deliver products to our customers?
B)   What is the optimal way to place items in the warehouse for picking and packing?
C)   What is the optimal path to an item in the warehouse?
D)   All of these questions

Question 17

Drones are unmanned aircraft that can fly autonomously,or without a human.

Accepted Answer

A) True 
 B)False

Question 18

Which of the below metrics represents the frequency of inventory replacement?

Accepted Answer

A)   Back order
B)   Inventory cycle time
C)   Customer order cycle time
D)   Inventory turnover

Question 19

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

Accepted Answer

A)   Back order
B)   Inventory cycle time
C)   Customer order cycle time
D)   Inventory turnover

Question 20

What is the purchasing of goods and services to meet the needs of the supply chain?

Accepted Answer

A)   Procurement
B)   Logistics
C)   Materials management
D)   Bullwhip effect

Exam 8: Enterprise Applications: Business Communications

What allows customers to use the Web to find answers to their questions or solutions to their problems?

Correct AnswerverifiedShow Answer

Opportunity management CRM systems target sales opportunities by finding new customers or companies for future sales.

Correct AnswerverifiedShow Answer

What focuses on creating artificial intelligence devices that can move and react to sensory input?

Correct AnswerverifiedShow Answer

What is the purchasing of goods and services to meet the needs of the supply chain?

Correct AnswerverifiedShow Answer

What provides enterprise-wide support and data access for a firm's operations and business processes?

Correct AnswerverifiedShow Answer

What focuses on keeping suppliers satisfied by evaluating and categorizing suppliers for different projects?

Correct AnswerverifiedShow Answer

Drones are unmanned aircraft that can fly autonomously,or without a human.

Correct AnswerverifiedShow Answer

What is the ability to view all areas up and down the supply chain in real time?

Correct AnswerverifiedShow Answer

What targets sales opportunities by finding new customers or companies for future sales?

Correct AnswerverifiedShow Answer

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Correct AnswerverifiedShow Answer

Contact management falls under the category of the Customer Service department's CRM tools.

Correct AnswerverifiedShow Answer

Which of the below metrics represents the frequency of inventory replacement?

Correct AnswerverifiedShow Answer

Electronic data interchange occurs when distorted product-demand information ripples from one partner to the next throughout the supply chain.

Correct AnswerverifiedShow Answer

Inventory turnover is an unfilled customer order for a product that is out of stock.

Correct AnswerverifiedShow Answer

Which of the below metrics represents the agreed upon time between the purchase of a product and the delivery of the product?

Correct AnswerverifiedShow Answer

Inventory cycle time is the frequency of inventory replacement.

Correct AnswerverifiedShow Answer

Which of the following questions can logistics help a company answer?

Correct AnswerverifiedShow Answer

CRM predicting technologies help organizations predict customer behavior,such as which customers are at risk of leaving.

Correct AnswerverifiedShow Answer

Plan,source,make,deliver,and return are the five basic supply chain management components.

Correct AnswerverifiedShow Answer

What connects the plans,methods,and tools aimed at integrating separate enterprise systems?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified