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Sensitive messages that deliver bad news should usually be organized


A) in an indirect pattern.
B) by geographical area.
C) in a direct pattern.
D) in a pivoting pattern.

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When the contract is approved is an example of a(n)____________________ clause.

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The ____________________ organizational pattern is typically used for routine requests and responses, orders and acknowledgments, nonsensitive memos, e-mail messages, informational reports, and informational oral presentations.

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Galen is writing to an employee to deny the employee's request to work from home three days a week.Galen should write the letter using the


A) direct pattern.
B) geographical pattern.
C) indirect pattern.
D) chronological pattern.

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Which of the following is a phrase?


A) On page three of the owner's manual
B) She applied for the scholarship
C) If you are available
D) Because you surpassed your sales goals

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Which of the following is done during Phase 2 of the writing process?


A) Adapting
B) Revising
C) Analyzing
D) Organizing

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In the indirect pattern, the main idea comes first, followed by details, explanation, or evidence.In the direct pattern the main idea follows the details, explanation, and evidence.

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Using a computer can help you create better written messages, oral presentations, and Web pages by helping you fight writer's block, develop an outline and organize ideas, make revisions, and


A) collect information manually.
B) determine the purpose of your message.
C) improve correctness and precision.
D) profile the audience for your message.

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You are preparing an outline for your report on Web security in the workplace.Which of the following should be a major category for this outline?


A) Spam
B) Web Security Threats
C) Phishing
D) Adware and Spyware

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To be most effective, paragraphs in business messages should be limited to eight or fewer printed lines.

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Which of the following scenarios would most likely require a scientific experiment?


A) A research firm wants to find out how many parents plan to send their children to private schools.
B) A company wants to measure reactions to the price of a new flavored water product to learn
How much consumers would be willing to pay.
C) A student wants to find out how a business leader got his start in the industry.
D) A development team has to decide which of four possible locations would be best for a new fast-food restaurant.

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Explain five ways the computer can help you create better written documents.Which two techniques are most useful to you and why?

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Student answers will vary but should inc...

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When you expect the audience to be pleased, mildly interested, or neutral, use the ____________________ pattern of organization.

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Which sentence best emphasizes the attorney?


A) The closing arguments were delivered by the attorney.
B) Because the attorney is ready, she will give her closing arguments today.
C) Before the trial resumed, the attorney practiced for her closing arguments.
D) The attorney delivered the closing arguments.

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The sentence Clara was accepted into an MBA program is an active-voice sentence.

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