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Exam 3: Assessing the Internal Environment of the Firm

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Question 41

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From the innovation and learning perspective, survival is dependent upon managers making _________ changes to existing products and services as well as introduce entirely new products with expanded capabilities.

A) few
B) no
C) frequent
D) rare

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Question 42

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Crowdsourcing has many benefits, including the example in which McDonalds set up a Twitter campaign to promote positive word of mouth which became a platform for people looking to bash the chain.

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Question 43

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Which of the following examples demonstrates how successful organizations manage their primary activities?

Which of the following lists consists of support activities?

Path dependency has no impact on the inimitability of resources.

Intangible resources are typically embedded in ________ routines and practices that have evolved and accumulated over time.

The internal business perspective of the balanced scorecard answers which of the following questions?

Raymond Ozzie, the software designer who was critical in the development of Lotus Notes, was able to dictate the terms under which IBM acquired Lotus. This illustrates that he had ______ bargaining power based on the ________ cost required by the firm to replace him.

A variety of firm resources include interpersonal relations among managers in the firm, its culture, and its reputation with its suppliers and customers. Such competitive advantages are based upon

A resource is valuable and rare but neither difficult to imitate nor without substitutes. This should enable the firm to attain

Inventory turnover is a measure of asset utilization.

A strength of the balanced scorecard is that it is very easy to implement and that there is little need for executive sponsorship.

Some leading edge companies are applying the prosumer concept. Here, firms team up with their suppliers and alliance partners to satisfy their customer needs.

Company reputation with customers, suppliers and other stakeholders is an intangible resource.

The strengths and capabilities of a firm are enough to enable it to achieve a competitive advantage in the marketplace.

__________ are the competencies or skills that a firm employs to transform inputs into outputs.

Which of the following is not a factor that helps to explain the extent to which employees and managers will be able to obtain a proportionately high level of the profits that they generate?

The profit margin ratio is used to measure long-term solvency.

Value-chain analysis can only be applied to manufacturing operations.

Toyota, the giant automaker, paid a heavy price for its ___________ emphasis on cost control. The resulting problems with quality and the negative publicity led to severe financial losses and an erosion of its reputation in many markets.