Question 1

What is application integration?

Accepted Answer

A)  The integration of data from multiple sources,which provides a unified view of all data.
B)  Takes information entered into a given system and sends it automatically to all downstream systems and processes.
C)  Takes information entered into a given system and sends it automatically to all upstream systems and processes.
D)  The integration of a company's existing management information systems.

Question 2

Data integration is the integration of a company's existing management information systems.

Accepted Answer

A) True 
 B)False

Question 3

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?

Accepted Answer

A)  Cross-selling
B)  Up-selling
C)  Campaign management system
D)  Customer service and support

Question 4

What is selling additional products or services to an existing customer?

Accepted Answer

A)  Cross-selling
B)  Up-selling
C)  Campaign management system
D)  Customer service and support

Question 5

Accounting,finance,logistics,and production are the primary users of ___________ systems.

Accepted Answer

The answer of Accounting,finance,logistics,and production are the primary users of...

Question 6

__________________ is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Accepted Answer

Eintegrati...

Question 7

___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Accepted Answer

The answer of ___________ CRM supports traditional transactional processing for...

Question 8

List generator,________ management,and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

Accepted Answer

The answer of List generator,________ management,and cross-selling/up-selling are the three...

Question 9

The Internet can completely replace the phone and face-to-face communications with customers.

Accepted Answer

A) True 
 B)False

Question 10

Most organizations manage their relationships with customers by setting ___________ limits.

Accepted Answer

The answer of Most organizations manage their relationships with customers...

Question 11

What provides enterprisewide support and data access for a firm's operations and business processes?

Accepted Answer

A)  Enterprise systems
B)  Enterprise application integration
C)  Middleware
D)  Enterprise application integration middleware

Question 12

The customers' customer is upstream in the supply chain.

Accepted Answer

A) True 
 B)False

Question 13

Business intelligence,customer relationship management,supply chain management,and __________ are the four most common extended ERP components.

Accepted Answer

The answer of Business intelligence,customer relationship management,supply chain management,and __________...

Question 14

Cross-selling is selling _________ products or services to a customer.

Accepted Answer

The answer of Cross-selling is selling _________ products or services...

Question 15

What is the integration of data from multiple sources,which provides a unified view of all data?

Accepted Answer

A)  Backward integration
B)  Application integration
C)  Data integration
D)  Forward integration

Question 16

___________ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Accepted Answer

The answer of ___________ CRM supports back-office operations and strategic...

Question 17

Which of the below represents the bullwhip effect?

Accepted Answer

A)  Organizations know about employee events triggered downstream in the supply chain
B)  Customers receive distorted product demand information regarding sales information
C)  Distorted product-demand information ripples from one partner to the next throughout the supply chain
D)  The ability to view all areas up and down the supply chain

Question 18

Who are the primary users of SCM systems?

Accepted Answer

A)  Sales,marketing,customer service
B)  Accounting,finance,logistics,and production
C)  Customers,resellers,partners,suppliers,and distributors
D)  All of the above

Question 19

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Accepted Answer

A)  Accounting and finance
B)  Production and materials management
C)  Business intelligence
D)  Human resources

Question 20

What automates order processes from initial customer inquiry to final product delivery?

Accepted Answer

A)  Supply chain event management
B)  Selling chain management
C)  Collaborative engineering
D)  Collaborative demand planning

Exam 8: Enterprise Applications: Business Communications

Accounting,finance,logistics,and production are the primary users of ___________ systems.

Correct AnswerverifiedShow Answer

What automates order processes from initial customer inquiry to final product delivery?

Correct AnswerverifiedShow Answer

What is selling additional products or services to an existing customer?

Correct AnswerverifiedShow Answer

What is a part of operational CRM that automates service requests,complaints,product returns,and information requests?

Correct AnswerverifiedShow Answer

What is application integration?

Correct AnswerverifiedShow Answer

Business intelligence,customer relationship management,supply chain management,and __________ are the four most common extended ERP components.

Correct AnswerverifiedShow Answer

Who are the primary users of SCM systems?

Correct AnswerverifiedShow Answer

___________ CRM supports traditional transactional processing for day-to-day front-office operations or systems that deal directly with the customers.

Correct AnswerverifiedShow Answer

__________________ is the use of the Internet to provide customers with the ability to gain personalized information by querying corporate databases and their information sources.

Correct AnswerverifiedEintegrati...View AnswerShow Answer

Which of the following is not one of the three most common core ERP components focusing on internal operations?

Correct AnswerverifiedShow Answer

List generator,________ management,and cross-selling/up-selling are the three primary operational CRM technologies used in the marketing department.

Correct AnswerverifiedShow Answer

What is the integration of data from multiple sources,which provides a unified view of all data?

Correct AnswerverifiedShow Answer

The customers' customer is upstream in the supply chain.

Correct AnswerverifiedShow Answer

Most organizations manage their relationships with customers by setting ___________ limits.

Correct AnswerverifiedShow Answer

Cross-selling is selling _________ products or services to a customer.

Correct AnswerverifiedShow Answer

What provides enterprisewide support and data access for a firm's operations and business processes?

Correct AnswerverifiedShow Answer

Which of the below represents the bullwhip effect?

Correct AnswerverifiedShow Answer

___________ CRM supports back-office operations and strategic analysis and includes all systems that do not deal directly with the customers.

Correct AnswerverifiedShow Answer

The Internet can completely replace the phone and face-to-face communications with customers.

Correct AnswerverifiedShow Answer

Data integration is the integration of a company's existing management information systems.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Eintegrati...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified