Question 1

A massage parlor requires its therapists to keep a database on each customer and include in that database what was done on each visit for customer aches and pains.Which of the following service characteristics is the parlor trying to cope with?

Accepted Answer

A)   Intangibility
B)   Perishability
C)   Inconsistency
D)   Consumability
E)   Compatibility

Question 2

Which of the following types of general merchandise retailers is called as dollar stores?

Accepted Answer

A)   Extreme-value retailers
B)   Department stores
C)   Full-line discount stores
D)   Category specialists
E)   Specialty stores

Question 3

Write a note on category specialists.

Accepted Answer

Category specialists are big-box stores ...

Question 4

How can a service retailer best cope with the problems associated with the inconsistency of service?

Accepted Answer

A)   Use low prices during off-seasons to help match supply and demand.
B)   Use mass production.
C)   Avoid simultaneity of production and consumption of service.
D)   Train and motivate service providers.
E)   Increase staffing at peak demand times.

Question 5

What type of store is Meijer considered to be?

Accepted Answer

A)   Supercenter
B)   Department store
C)   Full-line discount store
D)   Drugstore
E)   Category specialist

Question 6

Limited-assortment supermarkets are also called:

Accepted Answer

A)   extreme-value food retailers.
B)   full-line discount stores.
C)   conventional supermarkets.
D)   consignment shops.
E)   warehouse clubs.

Question 7

The _____ focuses on reducing the carbon footprint caused by the transportation of food throughout the world.

Accepted Answer

A)   core insight plan
B)   locavore movement
C)   sustainable agriculture act
D)   limited liabilities act
E)   non-compete clause

Question 8

Which of the following is a first tier department store?

Accepted Answer

A)   Macy's
B)   Nordstrom
C)   Sears
D)   Kohl's
E)   JCPenney

Question 9

A special type of off-price retailer stores owned by manufacturers is called a _____.

Accepted Answer

A)   consignment shop
B)   thrift store
C)   dollar store
D)   warehouse club
E)   factory outlet

Question 10

Why do movie theaters sell tickets for an afternoon showing of a movie at a lower price than the 7 p.m.showing of the same movie?

Accepted Answer

A)   To deal with the perishability of services
B)   To make sure the service offered is consistent
C)   To deal with the intangible characteristic of services
D)   To deal with the incompatibility characteristic of services
E)   To minimize inventory losses

Question 11

What type of a retail store is Costco considered to be?

Accepted Answer

A)   A supercenter
B)   A hypermarket
C)   A category specialist
D)   A warehouse club
E)   A department store

Question 12

Because the only merchandise categories at the University Futon Shop are double-sized futons,the Futon Shop can be said to have no _____.

Accepted Answer

A)   inventory control
B)   need for customer service
C)   variety
D)   irregularity
E)   product depth

Question 13

Traditionally,department stores almost exclusively offered soft goods.But now,most department stores focus on selling both hard and soft goods.

Accepted Answer

A) True 
 B)False

Question 14

Explain the strategies that limited-assortment supermarkets (extreme-value food retailers)use in order to provide customers with high-quality merchandise at low prices to compete against other food retailing formats.

Accepted Answer

Limited-assortment supermarkets only sto...

Question 15

What is the challenge that big-box stores face while developing locations in Europe,Japan,and the United States?

Accepted Answer

A)   Limited and expensive land
B)   Increased operating costs
C)   Restricted building size in some counties
D)   Opposing sentiments from local residents
E)   All of these

Question 16

The drugstore industry has seen a decrease in their annual sales mainly due to _____.

Accepted Answer

A)   higher prices on prescription drugs
B)   pharmacies in full-line discount stores
C)   the aging population
D)   government regulations on pharmaceutical sales
E)   the wide assortment of merchandise sold by them

Question 17

Which of the following differentiates a hypermarket from a supercenter?

Accepted Answer

A)   Hypermarkets do not offer self-service facilities,whereas supercenters offer self-service facilities to its customers.
B)   Hypermarkets carry a larger proportion of food items,whereas supercenters carry a larger portion of nonfood items.
C)   Hypermarkets have a greater emphasis on dry groceries,whereas supercenters have a greater emphasis on perishables.
D)   Hypermarkets are very common in the United States,whereas supercenters are not common in the United States.
E)   Hypermarkets provide large parking facilities to its customers,whereas supercenters do not provide parking facilities to its customers.

Question 18

Which of the following statements about full-line discount stores is true?

Accepted Answer

A)   They carry only private-label merchandise.
B)   They have a narrow breadth of merchandise.
C)   They typically carry more brands and sizes in each category than department stores.
D)   They have inconsistent assortments.
E)   They confront intense competition from category specialists.

Question 19

A type of resale store that accepts used merchandise from people and pays them after it is sold is called a(n) _____.

Accepted Answer

A)   dollar store
B)   consignment shop
C)   supercenter
D)   thrift store
E)   extreme-value retailer

Question 20

What is franchising? What does a franchisor offer its franchisees to get the franchisees off to a good start?

Accepted Answer

Franchising is a contractual agreement i...

Exam 2: Types of Retailers

What is the challenge that big-box stores face while developing locations in Europe,Japan,and the United States?

Correct AnswerverifiedShow Answer

How can a service retailer best cope with the problems associated with the inconsistency of service?

Correct AnswerverifiedShow Answer

Limited-assortment supermarkets are also called:

Correct AnswerverifiedShow Answer

Why do movie theaters sell tickets for an afternoon showing of a movie at a lower price than the 7 p.m.showing of the same movie?

Correct AnswerverifiedShow Answer

What type of store is Meijer considered to be?

Correct AnswerverifiedShow Answer

A massage parlor requires its therapists to keep a database on each customer and include in that database what was done on each visit for customer aches and pains.Which of the following service characteristics is the parlor trying to cope with?

Correct AnswerverifiedShow Answer

Explain the strategies that limited-assortment supermarkets (extreme-value food retailers)use in order to provide customers with high-quality merchandise at low prices to compete against other food retailing formats.

Correct AnswerverifiedLimited-assortment supermarkets only sto...View AnswerShow Answer

A type of resale store that accepts used merchandise from people and pays them after it is sold is called a(n) _____.

Correct AnswerverifiedShow Answer

Traditionally,department stores almost exclusively offered soft goods.But now,most department stores focus on selling both hard and soft goods.

Correct AnswerverifiedShow Answer

Which of the following statements about full-line discount stores is true?

Correct AnswerverifiedShow Answer

Because the only merchandise categories at the University Futon Shop are double-sized futons,the Futon Shop can be said to have no _____.

Correct AnswerverifiedShow Answer

The drugstore industry has seen a decrease in their annual sales mainly due to _____.

Correct AnswerverifiedShow Answer

Which of the following differentiates a hypermarket from a supercenter?

Correct AnswerverifiedShow Answer

Which of the following types of general merchandise retailers is called as dollar stores?

Correct AnswerverifiedShow Answer

Which of the following is a first tier department store?

Correct AnswerverifiedShow Answer

The _____ focuses on reducing the carbon footprint caused by the transportation of food throughout the world.

Correct AnswerverifiedShow Answer

A special type of off-price retailer stores owned by manufacturers is called a _____.

Correct AnswerverifiedShow Answer

What type of a retail store is Costco considered to be?

Correct AnswerverifiedShow Answer

What is franchising? What does a franchisor offer its franchisees to get the franchisees off to a good start?

Correct AnswerverifiedFranchising is a contractual agreement i...View AnswerShow Answer

Write a note on category specialists.

Correct AnswerverifiedCategory specialists are big-box stores ...View AnswerShow Answer

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Limited-assortment supermarkets only sto...
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Franchising is a contractual agreement i...
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Category specialists are big-box stores ...
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