Question 1

Ultimate success of the project is determined by

Accepted Answer

A)  Whether the project was completed on time.
B)  Whether the customer is happy.
C)  Whether the project meets specifications.
D)  Whether the project was under budget.
E)  Whether the project served the purpose it intended.

Question 2

What is the fundamental difference between a fixed-price and a cost-plus contract?

Accepted Answer

A)  On fixed-price contracts partnering is used while it is not used for cost-plus contracts.
B)  On fixed-price contracts macro estimates are used while micro estimates are used for cost-plus contracts.
C)  No scope changes are made on fixed-price contracts while scope changes are allowed for cost-plus contracts.
D)  On fixed-price contracts the cost is set in advance while for cost-plus contracts it is established after the project is completed.
E)  On fixed-price contracts contractors are used while on cost-plus contracts no external contractors are used.

Question 3

When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of

Accepted Answer

A)  Separating people from the problem.
B)  Being honest and forthright.
C)  Focusing on interests, not positions.
D)  Inventing options for mutual gain.
E)  Using objective criteria.

Question 4

In the traditional approach to managing contracted relationships, _________ project contracting is normal.

Accepted Answer

single
Explanation: Single project contr...

Question 5

Fisher and Ury champion the ________ negotiation approach to negotiation because it emphasizes win/win solutions while protecting yourself against those who would take advantage of your forthrightness.

Accepted Answer

principled
Explanation: Fisher and Ury f...

Question 6

What does the acronym BATNA stand for and why is it important to being a successful negotiator?

Accepted Answer

BATNA is a best alternative to...

Question 7

Many people approach _________ as if it is a competitive process.

Accepted Answer

negotiation
Explanation: Many people app...

Question 8

In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to add a _________ clause to the contract.

Accepted Answer

penalty
Explanation: To ensure...

Question 9

An organization that has identified an opportunity for long-term outsourcing can expect

Accepted Answer

A)  Better communication.
B)  Lowered administrative costs.
C)  Improved utilization of resources.
D)  All of the above.

Question 10

When using the partnering approach to manage contracted relationships, ________ is shared jointly among the partners, which encourages innovation and continuous improvement.

Accepted Answer

risk
Explanation: In the partnering appr...

Question 11

In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer ___________ and ____________ .

Accepted Answer

A)  Expectations; Perceptions
B)  Budget; Schedule
C)  Fears; Concerns
D)  Jargon; Competency

Question 12

When using the partnering approach to manage contracted relationships, each party's goals and objectives are similar but geared to what is best for them.

Accepted Answer

A) True 
 B)False

Question 13

Advantages to outsourced project work can include

Accepted Answer

A)  Better project control.
B)  Better expertise.
C)  Faster time to market.
D)  Better expertise and faster time to market.

Question 14

Outsourced projects are susceptible to conflicts since people are unaccustomed to working together.Which of the following is a primary control mechanism for dealing with and resolving problems?

Accepted Answer

A)  Arbitration
B)  Escalation
C)  Collaboration
D)  Mediation
E)  Regulation

Question 15

More and more companies are using online _________ to collect data from all project participants about the quality of working relations.

Accepted Answer

surveys
Explanation: More and more compa...

Question 16

In order to keep the customer happy and to keep perceptions about performance high, it is acceptable to falsely assure customers that everything is on track, especially if you feel that the problem will be resolved soon.

Accepted Answer

A) True 
 B)False

Question 17

A prime consideration in choosing outsourcing vendors is to assess the fit with their project management system.

Accepted Answer

A) True 
 B)False

Question 18

Long-term partnerships will provide all the following EXCEPT

Accepted Answer

A)  Improved communication.
B)  More efficient utilization of resources.
C)  Reduced communication requirements.
D)  Lower administrative costs.
E)  Improved innovation.

Question 19

When you _________________ for mutual gain, the project team is beginning to create a "win/win" scenario.

Accepted Answer

invent options
Explanation: As the proje...

Question 20

Since different participants do not share the same values, priorities, and culture, projects are more prone to interpersonal ___________ when outsourcing.

Accepted Answer

conflict
Explanation: Projects are more ...

Exam 12: Outsourcing: Managing Interorganizational Relations

Outsourced projects are susceptible to conflicts since people are unaccustomed to working together.Which of the following is a primary control mechanism for dealing with and resolving problems?

Correct AnswerverifiedShow Answer

In the traditional approach to managing contracted relationships, _________ project contracting is normal.

Correct AnswerverifiedsingleExplanation: Single project contr...View AnswerShow Answer

Ultimate success of the project is determined by

Correct AnswerverifiedShow Answer

A prime consideration in choosing outsourcing vendors is to assess the fit with their project management system.

Correct AnswerverifiedShow Answer

In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer ___________ and ____________ .

Correct AnswerverifiedShow Answer

Since different participants do not share the same values, priorities, and culture, projects are more prone to interpersonal ___________ when outsourcing.

Correct AnswerverifiedconflictExplanation: Projects are more ...View AnswerShow Answer

What is the fundamental difference between a fixed-price and a cost-plus contract?

Correct AnswerverifiedShow Answer

Long-term partnerships will provide all the following EXCEPT

Correct AnswerverifiedShow Answer

Fisher and Ury champion the ________ negotiation approach to negotiation because it emphasizes win/win solutions while protecting yourself against those who would take advantage of your forthrightness.

Correct AnswerverifiedprincipledExplanation: Fisher and Ury f...View AnswerShow Answer

When using the partnering approach to manage contracted relationships, each party's goals and objectives are similar but geared to what is best for them.

Correct AnswerverifiedShow Answer

When using the partnering approach to manage contracted relationships, ________ is shared jointly among the partners, which encourages innovation and continuous improvement.

Correct AnswerverifiedriskExplanation: In the partnering appr...View AnswerShow Answer

When you _________________ for mutual gain, the project team is beginning to create a "win/win" scenario.

Correct Answerverifiedinvent optionsExplanation: As the proje...View AnswerShow Answer

What does the acronym BATNA stand for and why is it important to being a successful negotiator?

Correct AnswerverifiedBATNA is a best alternative to...View AnswerShow Answer

More and more companies are using online _________ to collect data from all project participants about the quality of working relations.

Correct AnswerverifiedsurveysExplanation: More and more compa...View AnswerShow Answer

In order to keep the customer happy and to keep perceptions about performance high, it is acceptable to falsely assure customers that everything is on track, especially if you feel that the problem will be resolved soon.

Correct AnswerverifiedShow Answer

Many people approach _________ as if it is a competitive process.

Correct AnswerverifiednegotiationExplanation: Many people app...View AnswerShow Answer

In regard to outsourcing, the MOST effective way to avoid problems with schedules and deadlines is to add a _________ clause to the contract.

Correct AnswerverifiedpenaltyExplanation: To ensure...View AnswerShow Answer

Advantages to outsourced project work can include

Correct AnswerverifiedShow Answer

An organization that has identified an opportunity for long-term outsourcing can expect

Correct AnswerverifiedShow Answer

When considering principled negotiation, keeping focus on the issues even when people become upset, frustrated, and even angry is an example of

Correct AnswerverifiedShow Answer

Correct Answer
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single
Explanation: Single project contr...
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In order to be even moderately successful at managing relations, a project manager needs to be skilled at managing customer _ and __ .

Correct Answer
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conflict
Explanation: Projects are more ...
View Answer

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Correct Answer
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principled
Explanation: Fisher and Ury f...
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risk
Explanation: In the partnering appr...
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invent options
Explanation: As the proje...
View Answer

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BATNA is a best alternative to...
View Answer

Correct Answer
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surveys
Explanation: More and more compa...
View Answer

Correct Answer
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Correct Answer
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negotiation
Explanation: Many people app...
View Answer

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penalty
Explanation: To ensure...
View Answer

Correct Answer
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Correct Answer
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Correct Answer
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