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A manufacturing company recently developed a new vision and radical new strategies to reduce the number of products sold in order to reduce costs.The company utilized ________ by developing the new vision and strategies.


A) turnaround management
B) crisis management
C) total quality management
D) stratification
E) restructuring

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Daniel, a manager at Joe's Fish Shack, monitors the performance of workers in his department to check if the quality of their work is meeting the performance standards of the company.In doing so, which managerial task is Daniel performing?


A) planning
B) staffing
C) organizing
D) structuring
E) controlling

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_____ is the measure of how productively an organization uses its resources to achieve a goal.


A) Effectiveness
B) Product differentiation
C) Efficiency
D) Empowerment
E) Product development

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Organizations are collections of people who work together and coordinate their actions to achieve a wide variety of goals.

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Toy Town makes and sells jigsaw puzzles and strategy board games.Its products are of excellent quality, but fail to meet consumer needs.Which of the following is most likely to be true with regard to Toy Town?


A) Its product manager chooses the wrong goals to pursue and uses the resources wisely.
B) Its product manager chooses the wrong goals to pursue and uses the resources inadequately.
C) Its product manager chooses the right goals to pursue and uses the resources inadequately.
D) Its product manager chooses the right goals to pursue and uses the resources wisely.
E) Its product manager responds quickly to change.

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_____ is the creation of a new vision for a struggling company using a new approach to planning and organizing to make better use of a company's resources and allow it to survive and eventually prosper.


A) Total quality management
B) Innovation
C) Crisis management
D) Turnaround management
E) Restructuring

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Which of the following managerial tasks does a manager perform when he/she articulates a clear organizational vision for the organization's members to accomplish?


A) organizing
B) leading
C) staffing
D) controlling
E) planning

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B

Briefly describe the three different kinds of managerial skills and explain why each of the skills is critical for managers.

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Conceptual skills are demonstrated in the general ability to analyze and diagnose a situation and to distinguish between cause and effect.Managers need conceptual skills because their primary responsibilities are planning and organizing.Human skills include the general ability to understand, alter, lead, and control the behavior of other individuals and groups.The ability to communicate, coordinate, motivate, and mold individuals into a cohesive team distinguishes effective from ineffective managers.Technical skills are the job-specific skills required to perform a particular type of work or occupation at a high level.Managers need technical skills so they can monitor, train, and supervise employees to their job-specific skills and expertise increase.

Due to declining global sales, Makeown Ventures Inc.announced that it would lay off 12 percent of its existing workforce over the next few months.This is an example of


A) task assessment.
B) insourcing.
C) restructuring.
D) outsourcing.
E) empowerment.

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According to Mintzberg's typology, a manager who commits organizational resources to develop innovative goods and services is a(n)


A) entrepreneur.
B) negotiator.
C) figurehead.
D) liaison.
E) disseminator.

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_____ involves contracting with another company, usually in a low-cost country abroad, to have it perform a work activity the organization previously performed itself, such as manufacturing, marketing, or customer service.


A) Empowering
B) Outsourcing
C) Stratifying
D) Controlling
E) Innovating

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Apple Computer's Supplier Responsibility Progress Report describes the extensive measures it takes throughout its global supply chain to ensure


A) detail and quality in production.
B) increases in production.
C) that workers are treated fairly.
D) that their use of resources is efficient.
E) that management goals are appropriate.

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Which of the following does planning involve in an organization?


A) establishing task relationships that allow people to work together
B) developing strategies for how to achieve high performance
C) motivating individuals to achieve organizational goals
D) establishing accurate measuring and monitoring systems
E) measuring how well the organization has achieved its goals

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Bill was just hired as a top manager for a small corporation.The company's profits have declined over the last few years, and Bill's challenge is to make productive use of the workforce.Describe the three steps in the planning process and explain how the planning process can affect Bill's ability to succeed.

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The three steps involved in planning are...

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_____ is the managerial task that involves managers using their power, personality, influence, persuasion, and communication skills to coordinate people and groups so their activities and efforts are in harmony.


A) Leading
B) Planning
C) Strategizing
D) Reviewing
E) Controlling

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As a part of planning, managers establish accurate measuring and monitoring systems to evaluate how well the organization has achieved its goals.

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Describe at least two challenges BuzzFeed faces to maintain its core values and business strategies.

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(1) BuzzFeed must coordinate activities ...

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The outcome of the control process is the ability to


A) measure performance accurately and regulate organizational efficiency and effectiveness.
B) formulate effective business strategies and plan the allocation of resources.
C) attract customers by producing goods and services more cheaply than any competitor.
D) motivate employees to perform at a high level.
E) decide what organizational goals to pursue.

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A company with a high level of efficiency and effectiveness is most likely to produce


A) a product that customers want, but that is too expensive for them to buy.
B) a product that customers want at a quality and price they can afford.
C) a product that is expensive and nondurable.
D) a high-quality product that customers do not want.
E) a low-quality product that customers do not want.

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B

SkyGen, an airlines company, appointed an engineer to be the link between the company's R&D department and the government contractor who is sponsoring the designing and prototyping of a new fighter airplane.According to Mintzberg, the engineer appointed by SkyGen to be the link between the company's R&D department and the government contractor is playing the role of a


A) monitor.
B) leader.
C) figurehead.
D) resource allocator.
E) liaison.

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