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To stimulate interest and persuade consumers to further investigate a firm's product or service,marketing communications include:


A) facts designed to shift consumers from feeling to thinking.
B) awareness-building messages.
C) as much in-depth information as possible.
D) subliminal encoding devices.
E) information about attributes that are of particular interest to the target audience.

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The increased use of customer databases has enabled marketers to identify and track consumers over time and across purchase situations,and has contributed to the rapid growth in:


A) media advertising.
B) publicity.
C) public relations.
D) sales promotions.
E) direct marketing.

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After creating awareness that the firm's products or services exist,the next goal of integrated marketing communications is to:


A) generate consumer action.
B) increase the level of interest among consumers.
C) determine the level of desire needed to sustain action.
D) gain the attention of the consumer.
E) create intentions to purchase the product.

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An ad for Bud Light ran six times during a recently televised football game.When measuring IMC results for this ad,six would be the __________ for this telecast.


A) frequency
B) reach
C) gross rating points
D) ROI
E) click-through rate

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An advertising agency in Los Angeles once held a contest among its employees to see who could create the most visibility for the company.The winning team included two staff members who put on a wet t-shirt display on an interstate overpass with television helicopter crews capturing and showing footage on the local news.In the AIDA model,the advertising agency was attempting to create:


A) Awareness.
B) Action.
C) Interest.
D) Desire.
E) Intention.

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What is noise in the communication process? What are the three typical sources of noise? Provide an example of noise you have experienced or observed.

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Noise is any interference in the communi...

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Encoding means converting the sender's ideas into a message,which could be verbal,visual or both.

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Personal care product manufacturers know that samples are one of the few effective promotional efforts that can be used to get consumers to switch brands.These marketers will likely use __________ to monitor the effectiveness of giving away samples.


A) changes in sales data
B) complaints
C) compliments
D) supply chain noise
E) click-through rates

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Though advertising experts wish it were true,there is not always a direct link between a particular marketing communication and:


A) supply chain effectiveness.
B) enhanced decoding processes.
C) a consumer's purchase.
D) the level of noise in the IMC channel.
E) the reach / frequency ratio.

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With the emergence of Websites,text messaging,and blogging as new IMC alternatives,the question of how to best reach target audiences has:


A) become more complex.
B) increased the use of rule-of-thumb targeting.
C) focused on reducing the lagged effect of marketing communications.
D) become easier.
E) shifted from creating a value proposition to revising a value proposition.

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Integrated marketing communications include all of the following EXCEPT:


A) personal selling.
B) advertising.
C) public relations.
D) supply chain management.
E) direct marketing.

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The Salvation Army runs a campaign over the Christmas holidays called the Mobile Bell Ringer.Volunteers send text messages to their friends' cell phones asking them to donate.Which type of marketing communication does this represent?


A) Mobile marketing
B) Public relations
C) Personal selling
D) Sales promotions
E) Advertising

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If sales revenue for Becky Balloon's was $35 a day and the advertising cost was $10,what would be the return on investment?

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ROI = Sales Revenue - Advertis...

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The goal of any marketing communication is to:


A) maximize sales.
B) increase public relations click-through rates.
C) overwhelm negative publicity with commercial speech.
D) replace cause-related marketing with non-cause-related marketing.
E) get the right message to the right audience through the right media.

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A media rep from the local radio station comes into your retail store and suggests running a series of advertisements.She says,"Let's do it and see what happens." What problems can you anticipate with this as the suggested goal?

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IMC goals should be explicit a...

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In the movie Field of Dreams,one of the memorable phrases is "Build it,and they will come." The AIDA model would suggest that after marketers "build" a product or service and create awareness among consumers,they need to:


A) determine the level of desire needed to sustain action.
B) promote sufficiently to gain global attention.
C) create interest among consumers,persuading them to investigate further.
D) offer discounts to increase purchase intentions.
E) take steps to encourage immediate purchase.

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In the AIDA model,the "think" stage is the __________ stage.


A) Awareness
B) Action
C) Interest
D) Desire
E) Intention

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Marketers use public relations to:


A) build a positive image in the marketplace.
B) maintain media relations.
C) address unfavorable stories or events.
D) generate "free" media attention.
E) all of these.

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Public relations is the component of IMC that has received the greatest increase in aggregate spending.

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If you send an email and include a link,you can track how many people took the desired action of clicking on the link.This is known as:


A) the click through rate.
B) impressions.
C) frequency.
D) gross rating points.
E) reach.

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