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Leaders must draw on a range of personal skills as well as organizational mechanisms to move their organizations forward in the face of barriers to change.

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In the integrity-based approach to ethics management,social actors are guided by a combination of self-interest,ideals,values,and social expectations.

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This legal act provides considerable legal protection to employees of publicly traded companies who report unethical or illegal practices.


A) Taft-Hartley Act
B) National Labor Relations Act
C) Sarbanes-Oxley Act
D) Norris-La Guardia Act

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Leaders are not expected to accept personal responsibility for ethical behavior in an organization,because ethics is a matter of individual choice.

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Refusal to share information,conflicts over resources,conflicts between departments and divisions,and petty interpersonal differences are symptoms of which type of barrier to change?


A) systemic barriers
B) political barriers
C) behavioral barriers
D) entry barriers

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Hypercompetition suggests that sustainable competitive advantages are no longer possible because all of the dimensions of competition are compressed in time and heightened in complexity.

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An ethically sound organization,drawing on the concepts of stakeholder management,can also strengthen its bonds among its ____________,____________,and ___________.


A) policies; procedures; values
B) values; organizational design; employees
C) suppliers; customers; governmental agencies
D) current employees; potential employees; future employees

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Which of the following is not a guideline an organization can use to promote the challenging of the status quo?


A) establishing a culture of dissent
B) forcefully creating a sense of urgency
C) fostering a culture that encourages risk taking
D) creating a results-based reward system

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Empathy,one of the components of emotional intelligence (EI),refers to personal proficiency in managing relationships and building networks.

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Many of the scandals on Wall Street might have been eliminated if corporate codes of conduct had outlined more clearly the consequences of unethical behavior.

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The three broad sets of capabilities into which leadership traits can be organized include technical skills,cognitive abilities,and intellectual abilities.

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____________ is rarely self-sustaining in an organization.


A) High-integrity
B) Integrity
C) Individual integrity
D) Leader integrity

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There can be a high-integrity organization,without high-integrity individuals.

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Coercive power is the


A) power exercised by use of fear of punishment for errors of omission or commission by employees.
B) power of persuasion exercised by a charismatic leader to get compliance from reluctant subordinates.
C) type that arises from manager access, control, and distribution of information that is not freely available to everyone in an organization.
D) ability of the leader or manager to confer rewards for positive behaviors or outcomes.

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Less than 18 percent of voluntary customer contributions in a recent year went to renewable energy development in the Duke Power of Indiana program called GoGreen Power.This is an example of


A) a benefit of an ethical organization.
B) eco-friendly program development.
C) greenwashing.
D) a successful ethical marketing campaign.

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Which of the following statements about leadership is false?


A) Leadership is focused on the creation and implementation of a creative vision.
B) Leadership is the process of transforming organizations from what they are to what the leader would have them become.
C) Leaders support the status quo and seek control mechanisms to maintain it.
D) Effective implementation of strategy is essential for successful leadership.

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Internal benchmarking is discouraged in most organizations,because it creates competition and internal rivalries that are counterproductive.

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In order to gather information from informal sources,successful executives must be good listeners.

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A key function of the leaders in a learning organization is to generate an organization-wide commitment to the status quo.

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People with strong self-awareness are neither overly critical nor unrealistically optimistic.

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