A) cash cows.
B) stars.
C) question marks.
D) dogs.
E) hedgehogs.
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Essay
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Multiple Choice
A) supporting the board of directors.
B) operating at the corporate level.
C) looking outward by listening to customers.
D) managing executives.
E) delivering strategic business decisions.
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Multiple Choice
A) influencing the relative market share.
B) enhancing employee motivation to move a low-valued SBU to a higher one.
C) adding a variety of new SBUs that will force out older ones.
D) influencing the market growth rate.
E) simplifying its offerings by removing features.
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Multiple Choice
A) dog
B) cash cow
C) question mark
D) star
E) hedgehog
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Multiple Choice
A) Objectives convert an organization's mission and business into long- and short-term performance targets.
B) Goals and objectives are actually the detailed day-to-day activities necessary to implement a marketing program.
C) A company's goals and objectives are often worthy in intent, but unrealistic in practice because they are never accomplished during the specified time period.
D) Goal-setting only applies to business firms; nonprofit organizations typically do not set goals because they don't earn a profit.
E) The terms goal and objective should not be used interchangeably. Goals are philosophical while objectives are performance-based.
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Multiple Choice
A) do a profitability analysis.
B) take necessary corrective actions.
C) bring these to the marketing auditor.
D) proceed regardless of deviations from original plans.
E) compare the results against the goals specified in the marketing plan.
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Multiple Choice
A) the daily operational decisions that must be implemented for an organization to remain viable.
B) exchange transactions between seller and buyer in order for the seller to make sales and earn profits.
C) the clear, broad, underlying industry or market sector of an organization's offering.
D) an organization that develops an offering.
E) the objectives of a firm and the strategies and tactics that will allow it to achieve them.
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Multiple Choice
A) assign qualitative values to quantitative data.
B) allow the sharing of information across product lines.
C) measure the quantitative value of a marketing activity.
D) forecast potential product/service opportunities over a period of five years.
E) provide a numerically precise measurement of management judgment for an industry's growth.
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Multiple Choice
A) Hardware
B) Electronics
C) Software
D) Peripherals
E) Grand Total
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Multiple Choice
A) stakeholders.
B) stockholders.
C) competitors.
D) target audience.
E) organizational community.
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Essay
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Multiple Choice
A) the computer industry
B) the automobile industry
C) the landscaping industry
D) the government industry
E) the cable television industry
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Multiple Choice
A) when; why; what
B) why; what; how
C) what; how; why
D) what; where; how
E) how; where; what
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Essay
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Multiple Choice
A) "How do our results compare with our plans?"
B) "How do we allocate our resources to get where we want to go?"
C) "Where do we want to go?"
D) "Do deviations require new plans?"
E) "How do we convert our plans into actions?"
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Multiple Choice
A) firms in the industry
B) firms in the competitive set
C) firms in the WTO
D) product groupings
E) domestic firms in a country
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Multiple Choice
A) market penetration.
B) market infiltration.
C) market development.
D) product development.
E) diversification.
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Multiple Choice
A) market-product grid
B) project schedule
C) Plan-A-Gram
D) Gantt chart
E) sales response function
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