Question 1

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Accepted Answer

A)   Lower employee turnover
B)   Better job performance
C)   Lower absenteeism
D)   All of the options listed here are correct

Question 2

Emotional intelligence represents a set of competencies.

Accepted Answer

A) True 
 B)False

Question 3

Emotions represent the cluster of beliefs,assessed feelings and behavioural intentions towards something or someone.

Accepted Answer

A) True 
 B)False

Question 4

Beliefs represent our perceptions about the attitude object.

Accepted Answer

A) True 
 B)False  True

Question 5

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

Accepted Answer

A) True 
 B)False  True

Question 6

Feelings represent our:

Accepted Answer

A)   Cognitive perspective
B)   Intentional evaluations
C)   Positive or negative evaluations
D)   All of the options listed here are correct

Question 7

Which of these statements represents the feeling dimension of attitudes?

Accepted Answer

A)   'I don't like how my boss treats his employees'
B)   'I want to transfer out of this department to get away from this manager'
C)   'My supervisor barks at his employees in public'
D)   'I intend to tell the human resource manager that my supervisor should be demoted'

Question 8

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Accepted Answer

A) True 
 B)False

Question 9

Resilience is the capability of individuals to cope successfully in the face of significant change,adversity or risk.

Accepted Answer

A) True 
 B)False  True

Question 10

Which of the following statements about emotions is FALSE?

Accepted Answer

A)   We continuously experience an emotion for days or weeks at a time
B)   We experience emotions psychologically
C)   We experience emotions physiologically
D)   Emotions create a state of readiness

Question 11

Organisational loyalty tends to increase when employees:

Accepted Answer

A)   Are involved in organisational decisions and hold personal values that are congruent with the organisation's values
B)   Are kept informed about significant organisational activities
C)   Receive fair pay and working conditions from their employer
D)   All of the options listed here are correct

Question 12

Relationship management represents the highest level of emotional intelligence.

Accepted Answer

A) True 
 B)False

Question 13

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Accepted Answer

A) True 
 B)False

Question 14

Research has found that people who are expected to display certain emotions at work rarely display those emotions in non-work activities.

Accepted Answer

A) True 
 B)False

Question 15

Work enthusiasts are described as a type of workaholic.

Accepted Answer

A) True 
 B)False

Question 16

If a co-worker told you that he or she had a high level of emotional intelligence,what would you look for to confirm that statement?

Accepted Answer

To answer this question,students need to...

Question 17

Which of these jobs would normally require emotional labour?

Accepted Answer

A)   Bill collector
B)   Funeral director
C)   Disney World employee dressed up as Mickey Mouse
D)   All of the options listed here are correct

Question 18

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Accepted Answer

A) True 
 B)False

Question 19

Which of the following tends to increase due to higher employee involvement?

Accepted Answer

A)   Affective commitment
B)   Cognitive dissonance
C)   Continuance commitment
D)   All of the options listed here are correct

Question 20

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Accepted Answer

A) True 
 B)False

Exam 4: Workplace Emotions, Attitudes and Stress

Compared to people with low job satisfaction,employees with high job satisfaction usually have which of the following?

Correct AnswerverifiedShow Answer

Emotional intelligence represents a set of competencies.

Correct AnswerverifiedShow Answer

Emotions represent the cluster of beliefs,assessed feelings and behavioural intentions towards something or someone.

Correct AnswerverifiedShow Answer

Beliefs represent our perceptions about the attitude object.

Correct AnswerverifiedTrue

Someone who works in a so-called 'high-stress job' might experience the same level of stress as someone who works in a low-stress job.

Correct AnswerverifiedTrue

Feelings represent our:

Correct AnswerverifiedShow Answer

Which of these statements represents the feeling dimension of attitudes?

Correct AnswerverifiedShow Answer

Employees with higher job satisfaction tend to convey more friendliness and positive feelings to customers.

Correct AnswerverifiedShow Answer

Resilience is the capability of individuals to cope successfully in the face of significant change,adversity or risk.

Correct AnswerverifiedTrue

Which of the following statements about emotions is FALSE?

Correct AnswerverifiedShow Answer

Organisational loyalty tends to increase when employees:

Correct AnswerverifiedShow Answer

Relationship management represents the highest level of emotional intelligence.

Correct AnswerverifiedShow Answer

Employees are more likely to quit their jobs and be absent from work if they are dissatisfied with their jobs.

Correct AnswerverifiedShow Answer

Research has found that people who are expected to display certain emotions at work rarely display those emotions in non-work activities.

Correct AnswerverifiedShow Answer

Work enthusiasts are described as a type of workaholic.

Correct AnswerverifiedShow Answer

If a co-worker told you that he or she had a high level of emotional intelligence,what would you look for to confirm that statement?

Correct AnswerverifiedTo answer this question,students need to...View AnswerShow Answer

Which of these jobs would normally require emotional labour?

Correct AnswerverifiedShow Answer

Emotional dissonance occurs when we use our emotional intelligence on others but other people do not use their emotional intelligence on us.

Correct AnswerverifiedShow Answer

Which of the following tends to increase due to higher employee involvement?

Correct AnswerverifiedShow Answer

Eustress refers to the short-term causes of stress,whereas distress refers to long-term causes.

Correct AnswerverifiedShow Answer

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True

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To answer this question,students need to...
View Answer

Correct Answer
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Correct Answer
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