Question 1

____________ is defined as "a set of activities on the part of the consultant that helps the client to perceive,understand,and act upon the process events which occur in the client's environment."

Accepted Answer

Process co...

Question 2

According to Zubek,Pruitt,Pierce,McGillicuddy and Syna,mediator behaviors positively related to successful mediation include:

Accepted Answer

A)   demonstrating empathy.
B)   providing reassurance.
C)   displaying expertise.
D)   keeping order.
E)   Effective mediation behaviors include all of the above.

Question 3

Research suggests that when parties are pressured or required to enter mediation,they generally come away finding it to be a fair and satisfactory process.

Accepted Answer

A) True 
 B)False

Question 4

The ____________ form of mediation strategy has a low concern for aspirations and a low perception of common ground.

Accepted Answer

The answer of The ____________ form of mediation strategy has...

Question 5

What does the ADR stand for in ADR systems?

Accepted Answer

Alternativ...

Question 6

Which of the following is heavily involved in helping to establish or enhance communication and dispute resolution skills that the parties can then apply to the immediate dispute and future communication?

Accepted Answer

A)   Process consultants
B)   Arbitrators
C)   ADR systems
D)   Mediators
E)   All of the above

Question 7

In ____________ intervention,managers exert high control over the decision,but not the process.

Accepted Answer

The answer of In ____________ intervention,managers exert high control over...

Question 8

Cobb suggests that effective mediators ____________ bargainers by balancing power,controlling the process,and being neutral.

Accepted Answer

The answer of Cobb suggests that effective mediators ____________ bargainers...

Question 9

What attributes should a process consultant possess?

Accepted Answer

First,they should be perceived as expert...

Question 10

As mediation progresses,mediators often become less active and allow the disputing parties to take on more aggressive roles.

Accepted Answer

A) True 
 B)False

Question 11

Formal intervention methods are

Accepted Answer

A)   third party roles and behaviors that are incidental to other primary roles.
B)   intentionally designed and generally follow a set of rules or standards.
C)   third party actions that follow a rigid,structured procedure and set of rules.
D)   third party actions implemented as part of an organizational hierarchy.
E)   None of the above defines formal intervention methods.

Question 12

In mediation,indirect pressure typically comes through wearing the parties down over ____________ and increasing the cost of holding out.

Accepted Answer

The answer of In mediation,indirect pressure typically comes through wearing...

Question 13

What is the biasing effect?

Accepted Answer

Arbitrators must be careful th...

Question 14

Formal or contractual mediation is free from established or accepted rules and procedures.

Accepted Answer

A) True 
 B)False

Question 15

When negotiators have tried all other options and are not making progress,when mistrust and suspicion are high,or when the parties cannot take actions toward defusing conflict without those actions being misinterpreted and mistrusted by others,____________ involvement may become necessary.

Accepted Answer

The answer of When negotiators have tried all other options...

Question 16

Process consultation has been used most commonly to improve longstanding relationships that the parties want to continue.

Accepted Answer

A) True 
 B)False

Question 17

Binding arbitration requires the parties to comply with the decision,either by law or by precedent within that sphere of arbitral practice.

Accepted Answer

A) True 
 B)False

Question 18

Relating to "the issues" in aspects of mediation,effectiveness entails

Accepted Answer

A)   saving face when making concessions.
B)   resolving internal disagreements.
C)   uncovering the underlying interests and concerns.
D)   dealing with constituents.
E)   Mediation effectiveness relating to the issues entails all of the above.

Question 19

Third-party intervention is always imposed "from without" by choice,custom,law,or regulation.

Accepted Answer

A) True 
 B)False

Question 20

The chilling effect states that

Accepted Answer

A)   if negotiators anticipate that their own failure to agree will lead to a binding arbitration,they lose their incentive to work seriously for a negotiated settlement.
B)   when arbitration is anticipated as a result of the failure of parties to agree,negotiators may lose interest in the process of negotiating.
C)   as the frequency of arbitration increases,disenchantment with the adequacy and fairness of the process develops,and the parties may resort to other means to resolve their disputes.
D)   perceived patterns of partiality toward one side may jeopardize the arbitrator's acceptability in future disputes.
E)   The chilling effect states all of the above.

Exam 19: Third Party Approaches to Managing Difficult Negotiations

Research suggests that when parties are pressured or required to enter mediation,they generally come away finding it to be a fair and satisfactory process.

Correct AnswerverifiedShow Answer

Formal or contractual mediation is free from established or accepted rules and procedures.

Correct AnswerverifiedShow Answer

Which of the following is heavily involved in helping to establish or enhance communication and dispute resolution skills that the parties can then apply to the immediate dispute and future communication?

Correct AnswerverifiedShow Answer

Cobb suggests that effective mediators ____________ bargainers by balancing power,controlling the process,and being neutral.

Correct AnswerverifiedShow Answer

The chilling effect states that

Correct AnswerverifiedShow Answer

Formal intervention methods are

Correct AnswerverifiedShow Answer

Third-party intervention is always imposed "from without" by choice,custom,law,or regulation.

Correct AnswerverifiedShow Answer

According to Zubek,Pruitt,Pierce,McGillicuddy and Syna,mediator behaviors positively related to successful mediation include:

Correct AnswerverifiedShow Answer

What is the biasing effect?

Correct AnswerverifiedArbitrators must be careful th...View AnswerShow Answer

What does the ADR stand for in ADR systems?

Correct AnswerverifiedAlternativ...View AnswerShow Answer

The ____________ form of mediation strategy has a low concern for aspirations and a low perception of common ground.

Correct AnswerverifiedShow Answer

What attributes should a process consultant possess?

Correct AnswerverifiedFirst,they should be perceived as expert...View AnswerShow Answer

____________ is defined as "a set of activities on the part of the consultant that helps the client to perceive,understand,and act upon the process events which occur in the client's environment."

Correct AnswerverifiedProcess co...View AnswerShow Answer

Process consultation has been used most commonly to improve longstanding relationships that the parties want to continue.

Correct AnswerverifiedShow Answer

In mediation,indirect pressure typically comes through wearing the parties down over ____________ and increasing the cost of holding out.

Correct AnswerverifiedShow Answer

As mediation progresses,mediators often become less active and allow the disputing parties to take on more aggressive roles.

Correct AnswerverifiedShow Answer

In ____________ intervention,managers exert high control over the decision,but not the process.

Correct AnswerverifiedShow Answer

Relating to "the issues" in aspects of mediation,effectiveness entails

Correct AnswerverifiedShow Answer

When negotiators have tried all other options and are not making progress,when mistrust and suspicion are high,or when the parties cannot take actions toward defusing conflict without those actions being misinterpreted and mistrusted by others,____________ involvement may become necessary.

Correct AnswerverifiedShow Answer

Binding arbitration requires the parties to comply with the decision,either by law or by precedent within that sphere of arbitral practice.

Correct AnswerverifiedShow Answer

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Arbitrators must be careful th...
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Alternativ...
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First,they should be perceived as expert...
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Process co...
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