Question 1

Which of these statements about emotions is FALSE?

Accepted Answer

A)   Emotions are influenced by our personality traits.
B)   Emotions are directed towards specific people or objects, whereas moods are not directed towards anything in particular.
C)   Emotions include a person's beliefs, feelings and behavioural intentions.
D)   Emotions influence a person's assessed feelings about the attitude object.
E)   Some people have positive emotional states due to their personality.

Question 2

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Accepted Answer

A)   a high level of pay satisfaction.
B)   extreme emotional dissonance.
C)   a low level of emotional activation.
D)   a high level of continuance commitment.
E)   None of the answers apply.

Question 3

Sexual harassment,work overload and low task control:

Accepted Answer

A)   types of work related stressors.
B)   common outcomes of ineffective work-life balance.
C)   elements of the general adaptation syndrome.
D)   types of physical environment stressors.
E)   None of these statements are correct.

Question 4

The difference between emotions and attitudes is comparable to the difference between:

Accepted Answer

A)   eating something versus drinking something.
B)   experiencing something versus judging something.
C)   perceiving something versus behaving toward something.
D)   knowing about something versus doing something.
E)   there is no difference between emotions and attitudes; they are the same thing.

Question 5

Inspiring others,managing conflict,and developing others' capabilities are:

Accepted Answer

A)   required in all psychological contracts.
B)   abilities representing the highest level of emotional intelligence.
C)   elements of the circumplex model of emotions.
D)   three of the main causes of continuance commitment.
E)   three categories in the exit-voice-loyalty-neglect (EVLN)  model.

Question 6

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following statements about job satisfaction is TRUE?

Accepted Answer

A)   Job satisfaction refers to the emotional experiences that people have at work.
B)   Surveys over the past decade have reported that the large majority of Canadians are dissatisfied with their jobs.
C)   Employees can be satisfied with some aspects of the job while dissatisfied with other aspects of the job.
D)   Job satisfaction is usually defined as the employee's emotional attachment to, identification with, and involvement in a particular organization.
E)   Job satisfaction is a personal value, not an attitude.

Question 8

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Accepted Answer

A) True 
 B)False

Question 9

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Accepted Answer

A) True 
 B)False

Question 10

Employees experience task control stressors when they work in a job that:

Accepted Answer

A)   has a clear description of tasks.
B)   is paced by a machine.
C)   has low responsibility.
D)   has all of these conditions.
E)   are not paced by a machine.

Question 11

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Accepted Answer

A)   a high level of emotional intelligence.
B)   a high level of cognitive dissonance.
C)   a high degree of continuance commitment.
D)   All of the answers are correct.
E)   a high level of emotional intelligence and a high degree of continuance commitment.

Question 12

James is a hard worker on the construction site,but two colleagues have discouraged him from working too quickly on his part of the project.At first,they would taunt him about 'sucking up' to the project boss and for trying to make everyone else among the construction crew look lazy.But more recently,the two colleagues have acted more threateningly towards James.One day during lunch break,the two cornered James and wouldn't let him pass by until they had uttered a few obscenities at him.A couple of days later,the two colleagues stood near his car in the parking lot.They didn't prevent James from getting into his car and driving away,but the experience was uncomfortable and quite stressful.What type of stressor is James experiencing and what is the most effective stress management strategy in this situation?

Accepted Answer

James is experiencing psychological hara...

Question 13

Quebec is the first province in Canada to pass a workplace anti-harassment law.

Accepted Answer

A) True 
 B)False

Question 14

Social support is only helpful in reducing the stress experienced in non-work situations.

Accepted Answer

A) True 
 B)False

Question 15

Organizational loyalty tends to increase when employees:

Accepted Answer

A)   are involved in organizational decisions.
B)   are kept informed about significant organizational activities.
C)   receive fair pay and working conditions from their employer.
D)   hold personal values that are congruent with the organization's values.
E)   All of the answers are correct.

Question 16

Emotions have what effect on us?

Accepted Answer

A)   They make us aware of events that possibly affect our important goals.
B)   They put us into a state of readiness.
C)   They provide a communication to ourselves about the presence of relevant events in the external environment.
D)   All of the answers are correct.
E)   They make us aware of events that possibly affect our important goals and they provide a communication to ourselves about the presence of relevant events in the external environment.

Question 17

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Accepted Answer

A) True 
 B)False

Question 18

Quid pro quo and hostile work environment are two forms of:

Accepted Answer

A)   sexual harassment.
B)   resilience.
C)   general adaptation syndrome.
D)   role conflict.
E)   role ambiguity.

Question 19

Emotional labour is defined as any situation in which:

Accepted Answer

A)   you get upset with customers at times when you are supposed to remain calm.
B)   you begin to feel burned out from facing too many customers in one day.
C)   you don't realize that your emotions are causing you to act differently toward someone than you had intended.
D)   All of the answers are correct.
E)   none of the answers represent the emotional labour definition.

Question 20

Attitudes develop from our emotional experiences as well as from the perceptual process.

Accepted Answer

A) True 
 B)False

Exam 4: Workplace Emotions,attitudes,and Stress

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Correct Answer
verified

Quebec is the first province in Canada to pass a workplace anti-harassment law.

Correct Answer
verified

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Correct Answer
verified

Quid pro quo and hostile work environment are two forms of:

Correct Answer
verified

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Correct Answer
verified

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Correct Answer
verified

Social support is only helpful in reducing the stress experienced in non-work situations.

Correct Answer
verified

Emotional labour is defined as any situation in which:

Correct Answer
verified

Organizational loyalty tends to increase when employees:

Correct Answer
verified

Which of these statements about emotions is FALSE?

Correct Answer
verified

Which of the following statements about job satisfaction is TRUE?

Correct Answer
verified

The difference between emotions and attitudes is comparable to the difference between:

Correct Answer
verified

Sexual harassment,work overload and low task control:

Correct Answer
verified

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Correct Answer
verified

Employees experience task control stressors when they work in a job that:

Correct Answer
verified

Correct Answer
verified
James is experiencing psychological hara...
View Answer

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Correct Answer
verified

Emotions have what effect on us?

Correct Answer
verified

Inspiring others,managing conflict,and developing others' capabilities are:

Correct Answer
verified

Attitudes develop from our emotional experiences as well as from the perceptual process.

Correct Answer
verified

Exam 4: Workplace Emotions,attitudes,and Stress

Bullying,and other actions that affect an employee's dignity are forms of psychological harassment.

Correct AnswerverifiedShow Answer

Quebec is the first province in Canada to pass a workplace anti-harassment law.

Correct AnswerverifiedShow Answer

Employees with an emotional attachment to,identification with,and involvement in a particular organization are said to have:

Correct AnswerverifiedShow Answer

Quid pro quo and hostile work environment are two forms of:

Correct AnswerverifiedShow Answer

Experts have concluded that cognitive intelligence and emotional intelligence are the same things.

Correct AnswerverifiedShow Answer

A person's emotions are influenced by his or her personality,not just from workplace experiences.

Correct AnswerverifiedShow Answer

Social support is only helpful in reducing the stress experienced in non-work situations.

Correct AnswerverifiedShow Answer

Emotional labour is defined as any situation in which:

Correct AnswerverifiedShow Answer

Organizational loyalty tends to increase when employees:

Correct AnswerverifiedShow Answer

Which of these statements about emotions is FALSE?

Correct AnswerverifiedShow Answer

Which of the following statements about job satisfaction is TRUE?

Correct AnswerverifiedShow Answer

The difference between emotions and attitudes is comparable to the difference between:

Correct AnswerverifiedShow Answer

Sexual harassment,work overload and low task control:

Correct AnswerverifiedShow Answer

Your boss is usually able to calm employees when they are upset and to get staff enthusiastic about an otherwise mundane activity.This ability probably means that your boss has:

Correct AnswerverifiedShow Answer

Employees experience task control stressors when they work in a job that:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedJames is experiencing psychological hara...View AnswerShow Answer

The individual's energy level and ability to cope with stress decrease at the beginning of the general adaptation syndrome.

Correct AnswerverifiedShow Answer

Emotions have what effect on us?

Correct AnswerverifiedShow Answer

Inspiring others,managing conflict,and developing others' capabilities are:

Correct AnswerverifiedShow Answer

Attitudes develop from our emotional experiences as well as from the perceptual process.

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified
James is experiencing psychological hara...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified