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evaluating whether its Facebook and Twitter social media programs are working well,Carmex considered using various marketing metrics.One metric it considered was the percentage of Internet Carmex share of voice mentions that are positive,neutral,or negative.This metric is called


A) Carmex sentiment.
B) Carmex Twitter followers.
C) Carmex conversation velocity.
D) Carmex Facebook likers (or Fans or likes) .
E) Carmex share of voice.

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mining refers to


A) any form of electronically-generated market research.
B) the extraction of hidden predictive information from large databases to find statistical links between consumer purchasing patterns and marketing actions.
C) a branch of marketing specializing in obtaining both objective and subjective data to be used by other companies or organizations.
D) obtaining information about a competitor and its products for use by one's own firm.
E) the use of information derived solely from unsolicited sources such as customer complaints or complements.

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test market is an example of which type of marketing research?


A) descriptive
B) explanatory
C) exploratory
D) causal
E) concrete

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are some of the methods marketers use to conduct research and solve marketing problems? Be sure to include at least one specific print source.

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Methods can include asking someone for i...

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setting research objectives,marketers have to be clear on the purpose of the research that leads to marketing actions.The three main types of marketing research include descriptive research,exploratory research,and __________ research.


A) causal
B) virtual
C) interactive
D) effect
E) interdisciplinary

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After defining the problem,the next step in the five-step marketing research approach is to


A) develop the research plan.
B) evaluate the results.
C) examine the alternatives.
D) enumerate the uncertainties.
E) experiment.

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Brand guru Martin Lindstrom believes that __________of consumers' thoughts,feelings,or preferences toward products,brands,and advertisements resides deep within the subconscious part of the brain and can't be understood using traditional techniques.


A) 33 percent
B) 40 percent
C) 50 percent
D) 75 percent
E) 85 percent

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the world of marketing,__________ are ideas about products or services.


A) theories
B) notions
C) perceptions
D) impressions
E) concepts

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Nielsen Company recently introduced a new measurement program dubbed the __________ (A2/M2) Initiative to "follow the video" of 21st century viewers.


A) Anytime Anywhere Media Measurement
B) Anytime Anyone Media Measurement
C) Anyplace Anyone Media Measurement
D) Anytime Anywhere Micro Measurement
E) Anytime Anyone Metropolitan Measurement

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sales forecast refers to


A) the total sales of a product that a firm expects to sell during a specified time period under specified environmental conditions and its own marketing efforts.
B) the total industry sales generated by a product during a specified time period that results from specified environmental conditions and based on the collective marketing efforts of all firms in the industry.
C) the total expected sales from a product that ignores environmental forces.
D) sales goals based on past performances of individual sales representatives.
E) published information about competitors' sales from the NAICS.

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third step of the marketing research approach is to __________.


A) develop findings
B) define the problem
C) take marketing actions
D) develop the research plan
E) collect relevant information

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  Marketing Research Method Photo C -Consider the Marketing Research Method Photo C above.What type of marketing research method is MOST LIKELY being represented with observers behind a one-way mirror watching a discussion among people about topics of interest to marketers? A)  individual interview B)  questionnaire data C)  social network D)  information panel E)  focus group Marketing Research Method Photo C -Consider the Marketing Research Method Photo C above.What type of marketing research method is MOST LIKELY being represented with observers behind a one-way mirror watching a discussion among people about topics of interest to marketers?


A) individual interview
B) questionnaire data
C) social network
D) information panel
E) focus group

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two aspects of the process for evaluating the results of a marketing decision are (1) evaluate the decision itself and (2) __________.


A) evaluate the sales results.
B) conduct a SWOT analysis.
C) evaluate the decision process used.
D) begin a new environmental scan.
E) reallocate resources to become more efficient and effective.

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intercept interviews refer to


A) impersonal data collection methods in strip shopping malls.
B) telephone interviews with consumers about their shopping center habits.
C) scientifically-selected individuals from the local community who agree to participate in a research study and are directed to go to a specific shopping center where the interviews will be conducted.
D) focus groups located in major shopping centers.
E) personal interviews of consumers visiting shopping centers.

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retail mall owner told the marketing researcher,"We have the option of staying open late twice a week or opening up an hour early every day.We need to know which will be most profitable since we cannot do both.The decision must be made in 11 weeks and we only have $10,000 budgeted for this research project." In which stage of the marketing research process would this statement have been made?


A) define the problem
B) develop the research plan
C) collect relevant information
D) develop findings and recommendations
E) take marketing actions

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of the following are downsides to data mining EXCEPT:


A) much of the information found on the Internet is factually incorrect.
B) personal, private data on most Americans is available on the Internet.
C) it is easy for almost anyone to find out your personal information through both online and offline sources.
D) you can also use the Internet to find out which companies are obtaining your personal data.
E) many firms obtain personal, private data by placing "cookies" on a person's computer or use tracking "apps" to forward location information from a user's mobile phone.

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Observing people and asking them questions are the two principal ways to obtain


A) external secondary data.
B) internal secondary data.
C) primary data.
D) experimental independent variables.
E) nonprobability data.

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Secondary data can be divided into two parts-_________ and _________.


A) primary data; empirical data
B) empirical data; secondary data
C) secondary data; demographic data
D) demographic data; observational data
E) internal secondary data; external secondary data

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do movie studios use marketing research?

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Studios producing and marketing films em...

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Offering a product for sale in a small geographic area to help evaluate potential market actions is called a(n) __________.


A) micro market
B) test market
C) experimental market
D) simulated market
E) trial market

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