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Exam 15: Quality Management

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Question 31

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Define root cause and describe root cause analysis.

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A root cause is a term use to designate ...

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Question 32

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Which one of the following statements is false?

A) Kaizen is the process of specifying design specifications for goods and services.
B) A cause-and-effect diagram is also called a fishbone diagram.
C) Scrap and rework costs are part of internal failure quality costs.
D) The Deming Cycle is named after a famous quality guru and consists of four steps - Plan, Do, Study, Act (PDSA) .

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Question 33

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Cause-and-effect diagrams would help most in which phase of the DMAIC problem-solving approach?

W.Edward Deming believed that productivity would improve by setting numerical quotas.

GE's Six Sigma problem solving approach employs five phases.Which is not one of the phases?

ISO 9000 is best used by firms with mature quality systems as a means of refining their quality practices.

Corporate sponsors who support Six Sigma activities are typically called "black belts."

W.Edward Deming believed that higher quality leads to higher costs, but to even higher market share.

Zero defects is achieved by identifying defects in production processes and fixing them.

Summarize the philosophies of Deming, Juran, and Crosby, highlighting the key points on which they agree and on which they differ.

Which of the following emphasizes defects per million opportunities as a key measure of quality?

In reference to quality cost classifications, training and equipment design would fall in the ____ category.

A tool to help focus on the most significant problems is

Joseph Juran preached the "14 Points" for management in his quality philosophy.

Using color coded wires to reduce mistakes associated with assembling complex electronic products is an example of poka-yoke.

Which of the following is true regarding the history of quality management?

At a gas station, a diesel pump nozzle that will not fit into a non-diesel automobile is an example of ____?

Which of the following is not a part of Philip Crosby's philosophy of quality?

Both consultants and business professionals now agree on a universal definition of quality.

In the act stage of the Deming cycle, improvements become standardized and the plan is implemented as a "current best practice" and communicated throughout the organization.