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Chris Arnholt used the term _____ to accurately communicate his idea for the RAZR to his team.


A) nouveau riche
B) slim and sleek
C) compact clam
D) rich minimalism

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Miscommunications can easily occur with virtual teams and it's difficult to establish trust.

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In the case of the team that created the RAZR cell phone, the common goal was to create and bring to market an ultrathin cell phone that would help Motorola regain its lofty position in the cell phone market.

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It is common and appropriate to forward an email without permission from the sender.

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Memos should be concise yet complete and summarize information effectively.

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Which of the following factors is not important to team effectiveness


A) Members encourage other team members to do their best
B) Members have known each other for a long time
C) Members perform better as a group than alone
D) Members trust each other

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Teams are more effective when team members depend on one another.

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The goal of Motorola's RAZR team was to develop (and ultimately bring to market) an ultrathin cell phone that would help restore the company's reputation as a designer of stylistically appealing, high function phones. One way in which the team achieved its goal was by:


A) building a team of individuals with similar backgrounds and training.
B) not putting any one individual in charge of the team.
C) limiting the number of team members to five.
D) using the authority given to it to make its own decisions.

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Every company also has an informal communication network known as the grapevine.

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The opening of a presentation should be _____.


A) shorter than the closing
B) the same length as the closing
C) longer than the closing
D) as long as the body

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Your supervisor has asked you to complete the sales report. This is an instance of _____. When you've finished and submitted it, you will have completed a task of _____.


A) downward communication / upward communication
B) interpersonal communication / routine maintenance
C) upward communication / downward communication
D) downward communication / lateral communication

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Every team requires some mixture of the following three skills:


A) time management/communication/research.
B) technical/decision making and problem solving/interpersonal.
C) presentation/technical/interpersonal.
D) conflict resolution/decision making and problem solving/technical.

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The design and development process usually succeeds even without input from other areas of the organization.

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