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Exam 9: Production and Operations Management

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Question 31

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PERT is a popular control method used by organizations.Explain the purpose of PERT analysis,and describe the steps involved in constructing a PERT network.Your explanation should include a discussion of the significance of the critical path in a PERT network.

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PERT (Program Evaluation and Review Tech...

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Question 32

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The Green Movement has had a large effect on the service industry,but only a negligible effect on manufacturing.

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Question 33

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Facilities layout will depend upon the processes that are to be accomplished in the firm's operation.

Service businesses know that in order to delight customers they must be able to anticipate their needs.

One way to compete with cheap labor is to use robots.

Firms that specialize in accounting,finance,and management consulting are all part of the service sector.

___________ is a set of international standards for quality management and quality assurance.

Last week John got a call from his contact,Eric at Alpine Telecomm in Switzerland,one of his company's largest international customers.As Eric put it,"This is a heads-up! Top management is asking operations to review our vendor's for ISO 14000 compliance." John's company should prepare to demonstrate:

Operations management is a specialized area in management that converts resources into:

Jamal,an operations manager for a product manufacturer accepted an operations position with a company that produces a service.Jamal will find that operations management at the new job is significantly different from operations management at the old firm.

The U.S.economy is now dominated by the _________ sector.

___________ utility is the value added by the creation of finished goods and services using raw materials,components,and other inputs.

Initially,ATM's (automated teller machines) were introduced so that customers could make withdrawals from their bank accounts,day or night.As the technology improved,the machines offered a variety of services including the acceptance of deposits,the ability to get credit card advances,check your bank account balances,and even purchase prepaid cell phone credit.ATMs now offer:

Although lean manufacturing attempts to reduce the amount of labor used in the manufacturing process,it typically does so by increasing the amount of most of the other resources used in the production process.

A PERT network consists of activities linked by arrows.Suppose two of the activities on the network are labeled "A" and "B".An arrow from "A" to "B" indicates that:

Process manufacturing involves taking raw materials and physically or chemically changing them into another form,while the assembly process takes the newly changed form and turns it back into the original form.

One limitation of materials requirement planning (MRP)is that it is not a computer-based approach.

Millennium,Inc,a leading producer of environmentally friendly cleaning agents is looking for a site for a new production facility.The company is mainly focusing on sites that are close to major highways and rail hubs and are not too far from some major population centers.This suggests that an important location consideration for Millennium is:

The purchasing function involves searching for quality resources and finding the best suppliers as well as negotiating the best price for the needed items.

__________ is the creation of goods and services using land,labor,capital,entrepreneurship,and knowledge.