Question 1

The widespread use of the Internet has increased companies' attention to social responsibility.

Accepted Answer

A) True 
 B)False

Question 2

The advent of new media has

Accepted Answer

A)   increased the need for employees who have social intelligence.
B)   eliminated the need for traditional modes of communication such as face-to-face conversations.
C)   limited the demand for digital networking and virtual collaboration.
D)   increased the hierarchical nature of organizational setups.
E)   reduced the decision-making power of front-line employees.

Question 3

Poor communication negatively affects big businesses, but not small businesses.

Accepted Answer

A) True 
 B)False

Question 4

The automation of tasks by smart machines

Accepted Answer

A)   improves the average social intelligence of employees.
B)   enables employees to spend more time on tasks that require strong interpretive skills.
C)   offers employees the opportunity to develop visual literacy and ethical reasoning.
D)   develops a high level of information literacy in employees.
E)   improves the technological competence of employees.

Question 5

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as

Accepted Answer

A)   cross-cultural competency.
B)   social intelligence.
C)   computational thinking.
D)   ethical reasoning.
E)   visual literacy.

Question 6

Which of the following is a current challenge for business communicators?

Accepted Answer

A)   increased popularity of hierarchical structures in organizations
B)   decreased diversity of employees at the workplace
C)   increased focus on corporate social responsibility
D)   increased rejection of new media in family-owned businesses
E)   decreased usage of electronic correspondence by business writers

Question 7

Which of the following statements about email is true?

Accepted Answer

A)   Email came into existence during the 1950s.
B)   Email has entirely replaced the need for phone conversations.
C)   Email is the primary form of oral communication.
D)   Email allows a communicator to reach out to only one person at a time.
E)   Email revolutionized business communication.

Question 8

Which of the following is a form of external-operational communication?

Accepted Answer

A)   discussions among the board members to decide the future course of the organization
B)   coffee break conversations between employees regarding the progress of their respective projects
C)   monthly sales reports created by an automated software
D)   meetings that executives hold with leaders of community organizations
E)   messages that employees write to their team members regarding project-related issues

Question 9

The widespread use of the Internet has

Accepted Answer

A)   forced companies into focusing harder on developing a socially responsible image.
B)   restricted negative information from spreading quickly and widely.
C)   reduced the likelihood of culturally diverse people working together on a global team.
D)   made organizations less accountable to society and removed them from public scrutiny.
E)   reduced the amount of time employees can spend on tasks that require deeper interpretation.

Question 10

Explain the main categories of business communication.

Accepted Answer

The answer of Explain the main categories of business communication....

Question 11

A company requires the heads of its five departments to send a project update email to the company vice president each Friday afternoon. This is an example of a stable form of communication referred to as

Accepted Answer

A)   an informal network.
B)   a genre.
C)   heuristics.
D)   a grapevine.
E)   a literacy.

Question 12

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

Accepted Answer

A) True 
 B)False

Question 13

Personal communication interferes with good business relationships and should be prohibited in the workplace.

Accepted Answer

A) True 
 B)False

Question 14

The official culture and the actual culture in a company are exactly the same.

Accepted Answer

A) True 
 B)False

Question 15

The grapevine of an organization is best defined as

Accepted Answer

A)   a network that follows a set pattern of communication within the organization.
B)   a network that is highly dependent on the computational skills of the organization's employees.
C)   a collection of the simple, well-defined communication streams within an organization.
D)   the informal network used by employees within an organization.
E)   the network used by an organization to communicate with its core business partners.

Question 16

Which of the following statements is true about organizational culture?

Accepted Answer

A)   The concept of organizational or corporate culture was popularized in the early 1930s.
B)   A company's organizational culture is determined by management.
C)   The focus on organizational culture by management consultants and theorists has drastically decreased over time.
D)   The official organizational culture of a company is exactly the same as its actual organizational culture.
E)   Organizational culture refers to an organization's customary, but often unstated, ways of perceiving and doing things.

Question 17

Which of the following is true about contexts for communication?

Accepted Answer

A)   Communication can be influenced by the communicators' professional roles.
B)   The communicators' personal contexts do not influence their communication.
C)   The largest context in which business communication takes place is the organizational context.
D)   The organizational context does not influence either external communication or the grapevine.
E)   Customs and cultures have no effect on business communication.

Question 18

Which of the following best exemplifies a communicator's professional context influencing communication?

Accepted Answer

A)   As the public relations manager, Trina is the only employee at Gila Construction authorized to talk to the press.
B)   Jose, an optimistic person, likes to put an inspirational quote at the end of his email messages.
C)   Morgan, an architect, prefers to communicate ideas visually.
D)   Melissa refuses to apologize to her subordinate after yelling at the subordinate in public.
E)   Trevor often uses social media sites at work because his company's products are marketed to young adults.

Question 19

Explain why solving a communication problem is often a recursive process.

Accepted Answer

Students' answers will vary. They should...

Question 20

The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes is known as visual literacy.

Accepted Answer

A) True 
 B)False

Exam 1: Communicating in the Workplace

Explain the main categories of business communication.

Correct AnswerverifiedShow Answer

Which of the following is a form of external-operational communication?

Correct AnswerverifiedShow Answer

The widespread use of the Internet has

Correct AnswerverifiedShow Answer

Which of the following is true about contexts for communication?

Correct AnswerverifiedShow Answer

Which of the following statements about email is true?

Correct AnswerverifiedShow Answer

Which of the following best exemplifies a communicator's professional context influencing communication?

Correct AnswerverifiedShow Answer

Poor communication negatively affects big businesses, but not small businesses.

Correct AnswerverifiedShow Answer

A company requires the heads of its five departments to send a project update email to the company vice president each Friday afternoon. This is an example of a stable form of communication referred to as

Correct AnswerverifiedShow Answer

The widespread use of the Internet has increased companies' attention to social responsibility.

Correct AnswerverifiedShow Answer

Explain why solving a communication problem is often a recursive process.

Correct AnswerverifiedStudents' answers will vary. They should...View AnswerShow Answer

The automation of tasks by smart machines

Correct AnswerverifiedShow Answer

Sensing a need for communication typically occurs at the recipient's end in the business communication process.

Correct AnswerverifiedShow Answer

The grapevine of an organization is best defined as

Correct AnswerverifiedShow Answer

The ability to meaningfully, accurately, and efficiently create and interpret pictures and other graphics is known as

Correct AnswerverifiedShow Answer

Which of the following statements is true about organizational culture?

Correct AnswerverifiedShow Answer

The ability to interact with data, see patterns in data, make data-based decisions, and use data to design for desired outcomes is known as visual literacy.

Correct AnswerverifiedShow Answer

Which of the following is a current challenge for business communicators?

Correct AnswerverifiedShow Answer

The advent of new media has

Correct AnswerverifiedShow Answer

Personal communication interferes with good business relationships and should be prohibited in the workplace.

Correct AnswerverifiedShow Answer

The official culture and the actual culture in a company are exactly the same.

Correct AnswerverifiedShow Answer

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Students' answers will vary. They should...
View Answer

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