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Exam 6: Employee Testing and Selection

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Question 31

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Red Robin Gourmet Burgers is a national restaurant chain with nearly 36,000 employees that began as a small restaurant in Seattle.Over the years,Red Robin has attempted to develop a reputation as a fun,family restaurant that offers both excellent food and service.Red Robin's core values-honor,integrity,having fun,and continually seeking knowledge-serve as the basis for all of the firm's decisions and are even embroidered on the sleeves of every employee's uniform.As Red Robin continues to expand,executives are considering adding tests to the screening process. Which of the following,if true,would best support the argument that Red Robin should use personality tests in the employee selection process?

A) Red Robin encourages employees to participate in the firm's environmental stewardship program to show community support.
B) Red Robin seeks outgoing, motivated, and compassionate employees to enhance the experience of its customers.
C) Red Robin offers monetary incentives to managers who meet quarterly sales targets and exceed performance expectations.
D) Red Robin desires employees with extensive knowledge of the restaurant industry and at least two years of experience serving customers.

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Question 32

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Applicant tracking systems (AT S) compile resumes, track applicants during the hiring process, and screen out applicants who do not meet minimum job requirements.

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Question 33

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Typical simulated exercises used in management assessment centers include all of the following EXCEPT ________.

Tests administered for hiring purposes should be both valid and reasonable if used by a firm that adheres to evidence-based human resources.

A(n) ________ is a multi-day simulation in which candidates perform realistic tasks in hypothetical situations and are scored on their performance.

A reliable test is one that yields consistent scores when a person takes two alternate forms of the test or when he or she takes the same test on two or more different occasions.

A reliable employment test will most likely yield ________.

For over 40 years,Golden Creamery has been mixing up fresh,gourmet ice cream for customers.The company originated in Dallas and now boasts stores in 35 states.The business has primarily expanded by selling franchises to qualified candidates.Golden Creamery executives realize that the firm's success depends upon the success of each franchise.In the past,each individual franchise owner determined the best method for screening applicants.However,as the firm grows,Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests. Which of the following questions is most relevant to Golden Creamery's decision to implement preemployment testing for all franchises?

For over 40 years,Golden Creamery has been mixing up fresh,gourmet ice cream for customers.The company originated in Dallas and now boasts stores in 35 states.The business has primarily expanded by selling franchises to qualified candidates.Golden Creamery executives realize that the firm's success depends upon the success of each franchise.In the past,each individual franchise owner determined the best method for screening applicants.However,as the firm grows,Golden Creamery executives want to standardize the hiring process by requiring all franchisees to use the same preemployment tests. Which of the following best supports the argument that Golden Creamery should use a certified psychologist to develop preemployment tests?

Employers most likely conduct background investigations and reference checks to verify a candidate's ________.

What is a management assessment center? What are some of the most common tasks conducted in management assessment centers?

The first step in the test validation process is ________.

How would an employer benefit from using both personality tests and situational tests when screening job applicants?

E-Verify is primarily used by employers to ________.

Most small businesses find it cost-effective to conduct validity studies of the selection tools they use.

Concurrent validation is the most dependable way to validate a selection test.

Which of the following best describes how to use a retest estimate to assess reliability?

How can employers protect themselves against negligent hiring? How can employers protect themselves against defamation?

Make a Picture Story and the Forer Structured Sentence Completion Test are examples of ________ tests.

Although inexpensive to develop,assessment centers are infrequently used by employers because such tests have a weak correlation with future job performance.