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Exam 10: Motivating and Satisfying Employees and Teams

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Question 21

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What happens to a problem-solving team after the assigned problem has been tackled?

A) Team members receive a promotion.
B) Team members are fired.
C) The team is disbanded.
D) The team is given another problem.
E) The team is given a party.

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Question 22

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Before manager Kim can begin the MBO process with her associates, what step needs to be taken?

A) Her associates need to decide for themselves what goals they want to achieve.
B) She needs to think about what goals she wants her associates to achieve.
C) Her managers, who make up top management, need to give annual goals to her.
D) She should talk with her associates about what resources they will need to achieve their goals.
E) She needs to evaluate the performance of each of her associates.

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Question 23

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Behavior modification as applied to business management is mainly based on

Employee ownership is a situation in which

Debbie is a financial analyst for a health care company in Phoenix. Her husband is transferred to Atlanta, but Debbie's employer allows Debbie to keep her job and work from her new home in Atlanta. Debbie has to travel back to Phoenix for one week every other month to meet in person with company officials. This arrangement is called

A growing number of companies are organizing their workforces into teams.

​When employees own the company they work for by virtue of being stockholders this is referred to as

The need for esteem may be satisfied through personal accomplishments, promotion to more responsible positions, and honors and awards.

Determining how the work environment affects productivity was the original objective of

A firm emphasizing long-term employment, collective decision making, individual responsibility, slow evaluation and promotion, informal control, moderately specialized career paths, and a holistic concern for employees is known as

A strong sense of accomplishment probably satisfies which level of need?

At midyear, Susan, the manager of a store, realizes that the new outlet mall with 300 stores down the street is taking much of the sales away from her store, so she will need to revise the sales goals of her sales associates. Susan is in what stage of the MBO process?

In 1977, two years after graduating from Yale Law School, Mr. Hyatt founded the firm Hyatt Legal Services with two other lawyers. By 2003, the company had expanded to 200 offices in twenty-two states. With growth, the company has found it easy to recruit staffers; however, it has faced other problems, most noticeably dissatisfaction among staff lawyers. Recently staffers in seven Minneapolis regional offices revolted, writing a memo protesting the firm's emphasis on generating fees at the expense of quality legal work. Mr. Hyatt fired the dissenters. His action toward the dissenters indicates the use of

Virtual teams are unassigned teams of friends within an organization.

The most difficult need to satisfy is

Raul, an engineer with a leading manufacturer, could not figure out why he was so motivated in his job. However, in conversation he pointed out a few things that may have contributed to such motivation. First, top managers were sharing company goals with employees. Second, his manager recently met with Raul's engineering group to discuss the goals relevant to their jobs. Third, his manager requested that each person think about how he or she could personally help achieve these goals. As he followed through on his manager's request, Raul found himself becoming clearer about the role he is expected to play in reaching the organization's goals. This manufacturer is using ____ to help its managers boost employee motivation.

According to the hierarchy of needs concept, people satisfy their needs in order of importance.

What are the benefits and the problems associated with telecommuting?

Theory Y is most suitable in a work situation in which workers are

The theory stating that rewarded behavior is likely to be repeated and that punished behavior is less likely to recur is called