Question 1

Which of the following questions should be addressed right after the inputs required for production have been established?

Accepted Answer

A)  What materials,data,and information are needed?
B)  What special equipment,facilities,and systems are needed?
C)  What knowledge,skills,and abilities are needed by those performing the tasks?
D)  What tasks are required in the production of the output?
E)  What product,information,or service is provided?

Question 2

Which of the following is true about O*NET?

Accepted Answer

A)  It is a private job-listing index that employers can use free of cost.
B)  It uses a common language that generalizes job specifications across various occupations.
C)  It relies exclusively on fixed job titles.
D)  It relies exclusively on narrow task descriptions.
E)  It is beneficial only for employers,not job seekers.

Question 3

Which of the following approaches to job design has roots in human-factors literature?

Accepted Answer

A)  Motivational approach
B)  Mechanistic approach
C)  Biological approach
D)  Perceptual-motor approach
E)  Scientific management approach

Question 4

Briefly explain the trade-offs among different approaches to job design.

Accepted Answer

According to a study,job incumbents expr...

Question 5

If an organization decides to compete on costs,and hires low-cost labor,it needs to have a decentralized structure to enable autonomy in decision-making by the workers.

Accepted Answer

A) True 
 B)False

Question 6

Explain how giving an employee autonomy to decide how to accomplish the work and make decisions impacts the job performance.

Accepted Answer

Answers will vary,but should i...

Question 7

The tasks performed as a part of job analysis

Accepted Answer

A)  are mutually exclusive of those of job design.
B)  focus primarily on creating new jobs.
C)  focus primarily on revamping existing jobs.
D)  have a passive,information-gathering orientation.
E)  have a proactive orientation toward changing the job.

Question 8

Huan,a manager,decides to design jobs based on the principles of the motivational approach.If he does not balance them with some traits of the mechanistic approach,he will see minimal impact on

Accepted Answer

A)  job satisfaction.
B)  employee engagement.
C)  production.
D)  employee retention.
E)  leadership skills of employees.

Question 9

Divisional structures tend to be more flexible and innovative because of

Accepted Answer

A)  their work-flow focus.
B)  the preference employees have for centralized decision-making.
C)  their proximity to a heterogeneous customer base.
D)  the high level of centralization in the structure.
E)  the tendency to ignore opportunities.

Question 10

Due to technological changes in the nature of work and global competition,the Dictionary of Occupational Titles (DOT)has been replaced by the Occupational Information Network (O*NET).

Accepted Answer

A) True 
 B)False

Question 11

Job design interventions emphasizing the motivational approach focus on

Accepted Answer

A)  increasing the productivity of individual employees.
B)  adjusting machines to meet individual needs.
C)  modifying technology to adapt to employees' requirements.
D)  breaking down complex work into smaller,mundane tasks.
E)  increasing the meaningfulness of jobs.

Question 12

In which of the following circumstances will a functional structure be more appropriate for an organization?

Accepted Answer

A)  When the environment is unstable
B)  When demand for the resources can be well anticipated
C)  When the organization competes on differentiation
D)  When coordination requirements keep changing
E)  When innovation is the primary focus of the organization

Question 13

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?

Accepted Answer

A)  Administrative approach
B)  Mechanistic approach
C)  Biological approach
D)  Perceptual-motor approach
E)  Motivational approach

Question 14

Which of the following includes a list of the tasks,duties,and responsibilities that a job entails?

Accepted Answer

A)  Job specification
B)  Job description
C)  Job standardization
D)  Job satisfaction
E)  Job evaluation

Question 15

Customer service representatives who seek to solve problems for customers need to understand their

Accepted Answer

A)  task identity.
B)  skill variety.
C)  autonomy.
D)  task significance.
E)  task discretion.

Question 16

Millennials are used to typing on a computer,texting with a friend or friends,watching television,and listening to music all at the same time.________ refers to this reduced attentive state.

Accepted Answer

A)  Multitasking presence
B)  Task presence
C)  Selective presence
D)  Absence presence
E)  Alternative presence

Question 17

Recently a state agency completed a project in which a talent inventory was done for everyone's job.As a result,a gap analysis could show areas for the company to focus on with rehires.Job descriptions were also updated.This process is known as job analysis.

Accepted Answer

A) True 
 B)False

Question 18

Tami and Deb have worked for Waterfall Springs for more than 20 years combined.They are a resource to HR when completing a job analysis because they are

Accepted Answer

A)  supervisors.
B)  incumbents.
C)  customers.
D)  subordinates.
E)  quality analysts.

Question 19

The final stage in work-flow analysis is to identify the work ________ in the development of the work unit's product.

Accepted Answer

A)  results
B)  relationships
C)  processes
D)  inputs
E)  ethics

Question 20

In a company where units are given autonomy to work independently,but are now asked to work together,the units may become territorial and refuse to share ideas for fear of being eliminated.This functional structure will produce which drawback?

Accepted Answer

A)  Inability to support cost competency
B)  Cascading effect of errors
C)  Redundancy across units
D)  Low levels of centralization
E)  Self-cannibalization

Exam 4: The Analysis and Design of Work

In a company where units are given autonomy to work independently,but are now asked to work together,the units may become territorial and refuse to share ideas for fear of being eliminated.This functional structure will produce which drawback?

Correct AnswerverifiedShow Answer

Job design interventions emphasizing the motivational approach focus on

Correct AnswerverifiedShow Answer

Which of the following includes a list of the tasks,duties,and responsibilities that a job entails?

Correct AnswerverifiedShow Answer

Customer service representatives who seek to solve problems for customers need to understand their

Correct AnswerverifiedShow Answer

Huan,a manager,decides to design jobs based on the principles of the motivational approach.If he does not balance them with some traits of the mechanistic approach,he will see minimal impact on

Correct AnswerverifiedShow Answer

Recently a state agency completed a project in which a talent inventory was done for everyone's job.As a result,a gap analysis could show areas for the company to focus on with rehires.Job descriptions were also updated.This process is known as job analysis.

Correct AnswerverifiedShow Answer

Which of the following is true about O*NET?

Correct AnswerverifiedShow Answer

If an organization decides to compete on costs,and hires low-cost labor,it needs to have a decentralized structure to enable autonomy in decision-making by the workers.

Correct AnswerverifiedShow Answer

Due to technological changes in the nature of work and global competition,the Dictionary of Occupational Titles (DOT)has been replaced by the Occupational Information Network (O*NET).

Correct AnswerverifiedShow Answer

The final stage in work-flow analysis is to identify the work ________ in the development of the work unit's product.

Correct AnswerverifiedShow Answer

Briefly explain the trade-offs among different approaches to job design.

Correct AnswerverifiedAccording to a study,job incumbents expr...View AnswerShow Answer

Which of the following questions should be addressed right after the inputs required for production have been established?

Correct AnswerverifiedShow Answer

Millennials are used to typing on a computer,texting with a friend or friends,watching television,and listening to music all at the same time.________ refers to this reduced attentive state.

Correct AnswerverifiedShow Answer

Which of the following approaches to job design has roots in human-factors literature?

Correct AnswerverifiedShow Answer

Tami and Deb have worked for Waterfall Springs for more than 20 years combined.They are a resource to HR when completing a job analysis because they are

Correct AnswerverifiedShow Answer

Which of the following approaches views job satisfaction as one of the most important outcomes of job design?

Correct AnswerverifiedShow Answer

In which of the following circumstances will a functional structure be more appropriate for an organization?

Correct AnswerverifiedShow Answer

The tasks performed as a part of job analysis

Correct AnswerverifiedShow Answer

Divisional structures tend to be more flexible and innovative because of

Correct AnswerverifiedShow Answer

Explain how giving an employee autonomy to decide how to accomplish the work and make decisions impacts the job performance.

Correct AnswerverifiedAnswers will vary,but should i...View AnswerShow Answer

Correct Answer
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According to a study,job incumbents expr...
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Answers will vary,but should i...
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