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Exam 18: Creating and Leading Change

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Question 51

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Having recognized that their company is not where it needs to be in terms of sales,profits,or other metrics,the managers at Marathon Athletic Gear have established some goals and long-term objectives.This is the beginning of the stage known as

A) unfreezing.
B) moving.
C) refreezing.
D) mobilizing.
E) stabilizing.

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Question 52

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Tri-State Waste Management put a new program in place to attract employees who have skills that better match the company's needs.This is an example of a ________ organization development intervention.

A) human resources management
B) human process
C) techno-structural
D) supply chain
E) strategic

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Question 53

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Scenario C: The Nagoya Precision Drill Company has just begun to initiate major changes in its manufacturing processes.There has been some resistance among employees to these changes,but middle management has developed some specific approaches to enlist their cooperation: 1.Management will hold a series of small-group discussions in which they will explain why the changes are being made. 2.A few leading workers known for their resistance to change have been appointed to serve as employee liaisons on the change leadership team. 3.A vacation-time bonus will be awarded to employee groups who meet the organization's timeline for implementing the changes. 4.If any employees consistently cause their work groups to fall behind schedule,they will be given the choice of either adapting to the new program or finding some other place to work. -The leadership at Nagoya Precision Drill has selected a few leading workers known for their resistance to change and appointed them to serve as employee liaisons on the change leadership team.This is an attempt to manage resistance to change through

Shared responsibility for change in very small organizations is often lost with growth and over time.

Among the four basic types of organization development (OD) techniques are ________ interventions.

According to Jim Collins,a highly capable individual who makes productive contributions through talent,knowledge,skills,and good work habits is most likely to be categorized under Level ________ of the Level 5 hierarchy.

The companies that lead change most effectively establish a sense of normalcy and protect their employees from the pressures in the market.

Explain the concept of "tyranny of the or" and give examples.

In the context of motivating change,"moving" refers to

In return for participation and cooperation in instituting a major organizational change,employees of Keystone Capital Management received two extra days of paid vacation.This scenario exemplifies ________,a method of managing resistance to change.

Among the steps for leading change,the one that involves determining the idealized,expected state of affairs after the change is implemented is

Organization development has an underlying ________ orientation.

Joel's boss has just given him an incredible opportunity-an assignment to go work at the company's Hawaii office for two weeks,three months from now-but he is not excited.The problem is that his family needs him because his mother will have just had surgery,and his elderly father cannot take care of her on his own.Joel's resistance to the Hawaii assignment is based on

Scenario A: Cynthia,Juan,and Ahmed are managers at a department store.They have been notified by their district office,just as the extremely busy holiday season is to begin,that there are several significant changes about to take place in their organization.While none of them are enthusiastic about the changes,their reasons for "fighting back," as they put it,are different.Cynthia thinks it a bad idea to implement the changes during such a busy period.Juan realizes that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice.Ahmed,on the other hand,does not want to disturb the status quo and prefers the old ways of doing things. -When Juan says that the proposed changes will cause him to lose certain privileges that he is not willing to sacrifice,it is an example of resistance to change caused by

Salvatore is a fourth-generation owner of a highly traditional Italian restaurant.When his great grandfather opened La Trattoria Napolitana in the early 1900s,he served a neighborhood clientele consisting almost exclusively of recent immigrants eager for the taste of the Old Country.But things have changed dramatically over the years,and though the neighborhood is still an immigrant enclave,now the population is drawn primarily from the third world.He continues to enjoy a reliable Italian American customer base,many of them descendants of his great grandfather's customers,but Salvatore's sales have decreased over the years,and he has become concerned about how to build and sustain success in the twenty-first century.The best approach for him is to

For each of the approaches to managing resistance,discuss the types of situation in which each is most commonly used,as well as the principal advantages and drawbacks of each.

The key to successful change in an organization is

When people think a change will cause them to lose something of value,this may bring about resistance to change motivated by

The tyranny of the or refers to the difficulty in deciding between two undesirable choices.

Among the methods for managing resistance to change,using ________ runs the risk of leaving people angry at the initiators.