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Long-term career success depends mainly on lifelong learning.

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Describe the various challenges that managers must face in the 21st century workplace. To what extent are you, as a future manager, prepared to meet each of these challenges? Explain your answer.

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The challenges that managers must face i...

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A team leader is someone who coordinates complex projects with task deadlines while working with many persons within and outside the organization.

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Organizations are complex systems composed of ___.


A) various subsystems, each of which works for separate goals
B) sets of organizational policies and processes
C) many interdependent parts that function together to achieve a common purpose
D) different groups or units working for the same organization
E) completely independent subsystems that interact with their environments

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Ryan works in a private firm and manages the accounts department with a team of four junior accountants. In this scenario, Ryan be categorized as a ___.


A) line manager
B) boundary spanner
C) functional manager
D) general manager
E) non-managerial worker

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When a company's managerial accountability includes supporting employment opportunities and upward mobility for women, minorities, disabled persons, and seniors, the company is ___.


A) providing good working conditions for employees
B) practicing ethical behaviour
C) valuing workforce diversity
D) operating according to the Business Fairness and Civil Equities Act
E) promoting differential treatment for some people

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The typical characteristic of a(n) ___ is that they typically operate with a core group of full-time long-term workers supported by others who work on contracts and part-time.


A) shamrock organization
B) ad hoc team
C) combined task force
D) project team
E) joint task force

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Which of the following is true in the context of present day organizational trends?


A) Workers are more tolerant of hierarchy.
B) Little attention is paid to preservation of natural resources.
C) There is a greater focus on valuing human capital.
D) Organizations are less horizontal in focus.
E) Traditional top-down bosses are popular.

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Globalization refers to the worldwide interdependence of resource flows, product markets, and business competition that characterizes the new economy.

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The "glass-ceiling effect" limits the career advancement and promotion of women and minorities.

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In the context of the management process, which of the following best describes the process of controlling?


A) It is the process of setting objectives and determining what should be done to accomplish them.
B) It is the process of assigning tasks, allocating resources, and coordinating work activities.
C) It is the process of arousing enthusiasm and inspiring efforts to achieve goals.
D) It is the process of measuring performance and taking action to ensure desired results.
E) It is the process of developing action priorities for accomplishing goals and plans.

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Glenn refused to promote Carmelia to the position of a global manager because she belonged to a minority community. He was of the opinion that her ethnic identity would limit her from working effectively and that it would make the company's clients uncomfortable. Which attitude has Glenn displayed in his decision?


A) discrimination
B) favouritism
C) opportunism
D) autocracy
E) incompetency

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Job titles such as chief operating officer (COO) , chief executive officer (CEO) , or vice president are commonly used by ___ in organizations. They are responsible for setting the overall direction of a company and making sure that major organizational objectives are achieved.


A) board members
B) top managers
C) team leaders
D) middle managers
E) functional managers

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Important managerial roles include giving, receiving, and analyzing information; interacting with people inside and outside the work unit; and using information to make decisions to solve problems or address opportunities.

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Performance effectiveness is defined as the quantity and quality of outputs relative to the cost of inputs.

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An important component of ___ is the ability to manage ourselves and our relationships effectively, which is also known as ___.


A) human skills; emotional intelligence
B) human skills; self management
C) informational roles; self management
D) emotional intelligence; interpersonal roles
E) emotional intelligence; interactional skills

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To survive in the new workplace, people must do all of the following except


A) be able to contribute something of value to their employers.
B) have links with peers and others inside and outside the organization in order to get things done.
C) be able to communicate personal and work group successes and progress.
D) act as if they are running their own businesses.
E) have an extensive knowledge of information technology.

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An open system interacts with its environments to transform resource inputs into product outputs such as finished products and/or services.

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Which of the following is a controversial outcome closely associated with globalization?


A) groupthink
B) functional chimneys problem
C) job migration
D) national barriers
E) debt financing

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___ are in charge of guiding the performance of an organization as a whole or of one of its major parts.


A) Top managers
B) Board of directors
C) Middle managers
D) First-line managers
E) Board of trustees

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