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Elizabeth was hired as a customer care executive by a telecommunications provider during a period when they were extremely short-staffed. Her employers soon realized that she was impatient, easily irritated, and lacked motivation. They even began to receive complaints about her behavior from angry customers. In hiring Elizabeth, her employers were guilty of a(n) ________.


A) admission error
B) reject error
C) accept error
D) omission error

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In the United States, labor unions represent the most significant environmental constraint.

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Explain why human resource management (HRM) is important to organizational success.

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HRM is an important task that involves h...

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High-performance work practices are those that lead to both high individual and high organizational performance.

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People who prefer segmentation are more likely to be satisfied and committed to their jobs when offered options such as ________.


A) job sharing
B) company-sponsored family picnics
C) on-site child care
D) gym facilities

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List four of the seven major performance appraisal methods.

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The seven major performance appraisal me...

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Which of the following is true of high-performance work practices?


A) It is easier to implement in organizations with centralized structures.
B) It involves well-structured job responsibilities as opposed to flexible assignments.
C) In spite of its many benefits, research indicates that there is no direct link between high-performance work practices and a firm's market value.
D) It encourages extensive employee involvement and greater employee control on decision making.

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After 75 years in business, ABC Corp. has decided it is time to overhaul its compensation system. What advice would you offer its HR manager?


A) Make it more flexible and reduce the number of pay levels.
B) Pay everyone in the same pay grade the same wage regardless of seniority.
C) Focus on benefits rather than wages or salaries.
D) Make pay a function of the amount of education the employee has.

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Companies can legally take disciplinary action against an employee who complains of a hostile work environment.

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Which one of the following training methods involves employees participating in role playing, simulations, or other face-to-face types of training?


A) experiential exercises
B) job rotation
C) mentoring and coaching
D) on-the-job training

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If Victoria asks some employees to share jobs or perform their jobs on a part-time basis, she would be ________.


A) firing employees
B) encouraging layoffs
C) reducing the workweeks
D) encouraging early retirements

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A written statement that explains the job content, environment, and conditions of employment is called a ________.


A) job specification
B) job preview
C) job manual
D) job description

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A ________ includes both positive and negative aspects about the job and the company.


A) structured interview
B) job analysis
C) realistic job preview
D) behavioral preview

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An assessment that defines jobs and the behaviors necessary to perform them is known as a ________.


A) job description
B) job specification
C) job preview
D) job analysis

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Which one of the following is true of the government legislations related to human resource management in different countries?


A) Canadian laws allow discrimination on the basis of language in all parts of the country except Quebec.
B) Australian anti-discrimination laws were passed before those in the United States.
C) Under Mexican law, managers must review new employees' performance after 60 days.
D) Unlike the rest of Europe, legislation in Germany does not require companies to practice representative participation.

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Recruitment is defined as the process of screening job applicants to determine who is best qualified for the job.

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Affirmative action programs help ensure that decisions and practices enhance the employment, upgrading, and retention of members from protected groups such as minorities and females.

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The ________ method of performance appraisal allows the evaluator to rate employees on an incremental scale.


A) behaviorally anchored rating scale
B) management by objective
C) graphic rating scale
D) multiperson comparison

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The essence of affirmative action is to ________.


A) provide positive reinforcements to encourage desirable behavior
B) prevent employees from behaving unethically
C) prevent discrimination and enhance the status of members from protected groups
D) provide experiential exercises and on-the-job coaching for employees

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What is recruitment? What are the commonly used recruitment sources?

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Recruitment is the process of locating, ...

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