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Kim and David's Kayak Tours offers a variety of coastal kayaking trips.When they started their business,they experimented with advertising but were disappointed with the results.A friend has suggested using sales promotions instead.What are their sales promotion options? Which would have the best potential for success,and why?

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Sales promotions include coupons,contest...

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Frequency describes the percentage of the target population exposed to a specific marketing communication,such as advertisement,within a specified period of time.

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There is an old advertising adage "I know I'm wasting half of my advertising budget.I just don't know which half." What is the lagged effect? How does it contribute to the dilemma of attempting to determine which advertising has an impact and which doesn't?

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The lagged effect is the delayed respons...

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The proliferation of new media alternatives has led many firms to shift their promotional budgets from


A) publicity to public relations.
B) personal selling to advertising.
C) integrated marketing communications to disintegrated marketing communications.
D) indirect marketing to viral marketing.
E) advertising to direct marketing and website development.

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Public relations is the component of IMC that


A) supports other promotional efforts by generating "free" media attention.
B) has received the greatest increase in spending.
C) converts mass media advertising into direct marketing.
D) most effectively uses IMC encoding.
E) generates the most gross rating points.

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Which of the following is the least interactive IMC strategy?


A) personal selling
B) mobile marketing
C) online marketing via social media
D) direct marketing via catalog
E) direct marketing via telemarketing

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As firms become more sophisticated in their communication efforts,the trend is toward company blogs becoming more


A) interactive.
B) expensive.
C) company-controlled.
D) consumer-controlled.
E) entertainment-oriented.

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In the IMC process,noise can occur as a result of lack of message clarity,a poor choice of medium,or


A) competing messages.
B) an extended feedback loop.
C) indirect encoding.
D) inhibited decoding.
E) excessive reach.

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__________ refers to a potential customer's ability to recall that the brand name is a particular type of retailer,product,or service.


A) Product familiarity
B) Brand association
C) Brand awareness
D) Marketing recall
E) Cognitive association

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Compared to other IMC alternatives,advertising is extremely effective for


A) closing a sale.
B) decoding messages efficiently.
C) reducing the potential for noise.
D) creating awareness and generating interest in a product.
E) repositioning consumers in the AIDA model.

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What are the individual elements of integrated marketing communications,and how does each contribute to an IMC campaign?

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Responses should describe adve...

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Loretta would like to know which,if any,of her firm's IMC efforts are working.She could use all of the following except __________ to provide feedback from her efforts.


A) sales data
B) complaints
C) compliments
D) coupon redemption rates
E) the channel

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Marketers often use focus groups to learn how consumers interpret their IMC messages.Experience has shown that


A) effective branding requires marketers to encode messages identically for each market.
B) each receiver decodes IMC messages in his or her own way.
C) action is taken before desire and interest are determined.
D) marketers can almost always use the same message for all audiences.
E) messages are decoded in the manner intended by the encoder.

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In the IMC communication process,the __________ is the medium that carries the message.


A) feedback loop
B) sender
C) transmitter
D) communication channel
E) receiver

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Which of the following is not a communication channel used in the IMC process?


A) radio
B) television
C) newspaper
D) Internet
E) supply chain

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As the number of communication media has increased,the task of understanding how best to reach target customers has become easier.

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Advertising agencies often provide the IMC function of comparing their customer's target audience with the viewer,listener,or reader profile of the communication channel being considered.The agency is most likely trying to avoid noise problems associated with


A) competing messages.
B) lack of clarity in the message.
C) a poor choice of medium.
D) an extended feedback loop.
E) a flaw in the medium.

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The goals of IMC need to


A) expand as the advertising budget expands.
B) be explicit and measurable.
C) be encoded before they can be decoded.
D) include both the noise effect and the transmitter effect.
E) be separate from budget.

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The IMC communication process begins with __________,who(which) must be clearly identified.


A) the integrator
B) the sender
C) the transmitter
D) the communication channel
E) the receiver

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Julia is driving down Interstate 95 on her way from New England to Florida and sees a billboard saying "South of the Border Restaurant and Motel is just 100 miles away." Julia has never heard of South of the Border before.After seeing the sign,she will most likely need additional exposure to the product before deciding whether to stop at South of the Border.This is an example of


A) rejection of advertising.
B) subliminal advertising.
C) product underwhelm.
D) IMC strategy.
E) the lagged effect.

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