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Exam 15: Operations Planning and Scheduling

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Question 41

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For the student advisement service at a university,business majors and education majors would constitute two different product families.

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Question 42

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Table 15.8 Suppose that the following five jobs must be scheduled through a car repair facility (all times are shown in days) : -Use the information in Table 15.8.What is the average past due (in days) using the EDD rule?

A) fewer than or equal to 2 days
B) greater than 2 days but fewer than or equal to 3 days
C) greater than 4 days but fewer than or equal to 4 days
D) greater than 4 days

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Question 43

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________ is the amount of time a job spends in the service or manufacturing system.

A(n)________ is an order that cannot be satisfied when demanded and causes the customer to go elsewhere.

________ is the situation that occurs when employees do not have enough work for the regular workday or workweek.

Table 15.8 Suppose that the following five jobs must be scheduled through a car repair facility (all times are shown in days) : -Use the information in Table 15.8.Which job will be the first one completed if scheduling is done using the earliest due date (EDD) rule?

Which one of the following statements about sales and operations planning is best?

A sales and operations plan is sometimes called a(n)________.

Briefly describe the difference between supply options and demand options.

A(n)________ graphically displays the load on a productive resource of interest,i.e. ,when it is busy and when it is idle.

Table 15.10 A work center has the following six jobs waiting to be processed (all times are shown in days) : -Use the information in Table 15.10.What is the average past due (in days) using the FCFS rule?

A(n)________ is a projected statement of income,costs,and profits.

What is anticipation inventory and what are the benefits and drawbacks of having it?

Which of these is an example of complementary products?

The plans for the components,purchased materials,and workstations are developed in the:

How can a service provider schedule operations for the benefit of their customers and their own utilization? What types of service processes (or customers)are well suited for each of the common methods for scheduling service operations? What types are poorly suited for each of the common methods for scheduling service operations?

Briefly describe the similarities and differences between appointments and reservations.

Table 15.9 Auto Data produces custom engineering testing equipment.The following five orders are currently in the design department (all times are shown in weeks) : -Use the information in Table 15.9.What is the average flow time (in weeks) using the FCFS rule?

________ specify the job processing sequence when several jobs are waiting in line at a workstation.

Scheduling is the day-to-day allocation of resources to accomplish specific tasks.