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Which of the following is not an internal component of a work organization?


A) Structure
B) Task
C) Technology
D) Consumers

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Describe the activities involved in learning about organizational behavior.

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Learning about organizational behavior includes at least three activities. First, the science of organizational behavior requires the mastery of a certain body of objective knowledge. Objective knowledge results from research, experimentation, and scientific observation. Second, the practice of organizational behavior requires skill development based on knowledge and an understanding of oneself in order to master the abilities essential to success. Third, both objective knowledge and skill development must be applied in real-world settings.

An internal perspective of human behavior tends to explain a person's actions in terms of:


A) his/her work load.
B) his/her past experiences.
C) task design.
D) organization communication channels.

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The internal or external perspectives offer:


A) complementary explanations for human behavior.
B) similar explanations for human behavior.
C) conflicting explanations for human behavior.
D) alternative explanations for human behavior.

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Match the following: -Psychology


A) The applied science of energy and matter
B) The science of human behavior
C) The science of human learned behavior and study of organizational culture
D) A discipline concerned with the study of organizations
E) The science of society and study of groups

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The recent emphasis on sources and treatment of hypertension with respect to occupational health and well-being is an example of a contribution from the discipline of .


A) medicine
B) psychology
C) sociology
D) management

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A

Match the following: -Environment


A) Economic activity outside of the firm
B) An organization's primary concern, goal, and/or reason for existence
C) Tools, equipment, and procedures for producing output
D) An organization that receives inputs from the environment and releases outputs to the environment
E) The result of an organization's conversion process
F) The specific setting within which organizational behavior is enacted

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Define organizational behavior and name the organizational variables that affect human behavior at work.

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Organizational behavior is defined as th...

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Objective knowledge, in any field of study, is developed through .


A) experience
B) training
C) application of skills
D) basic and applied research

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Match the following: -Anthropology


A) The applied science of energy and matter
B) The science of human behavior
C) The science of human learned behavior and study of organizational culture
D) A discipline concerned with the study of organizations
E) The science of society and study of groups

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The core technology of a university is its:


A) student brain power.
B) library, laboratories, classrooms, and computer equipment.
C) registration and billing systems.
D) athletic programs.

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The study of organizational behavior is concerned with:


A) psychosocial and interpersonal dynamics in organizations and organizational structure.
B) psychosocial and interpersonal dynamics in organizations and work design.
C) culture, interpersonal, and group dynamics in organizations.
D) psychosocial, interpersonal, and group dynamics in organizations.

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Early research with individuals, groups, and organizations in the midst of environmental change found that change is often experienced as a threat that leads to a reliance on well-learned and dominant forms of behavior.

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In addition to basic enabling skills, the Department of Labor has identified five essential functional skills necessary to be successful in the workplace now and in the future. Briefly identify these skills.

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The essential skills include (1) resource management skills, such as time management; (2) information management skills, such as data interpretation; (3) personal interaction skills, such as teamwork; (4) systems behavior and performance skills, such as cause- effect relationships; and (5) technology utilization skills, such as troubleshooting skills.

People respond with a(n) in the midst of environmental change.


A) open behavior
B) proactive behavior
C) sympathetic behavior
D) reactive behavior

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Each of the following characterizes the Six Sigma philosophy for company-wide quality improvement except:


A) customer-driven focus.
B) decision making based on quantitative data.
C) a high-performance system to execute business strategy.
D) an emphasis on self-directed work teams.

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The informal organization is the unofficial part of the system.

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When Mary's manager states, "Mary is an outstanding employee because she is paid extremely well," which type of perspective for Mary's behavior does the manager use?


A) Internal
B) External
C) Interactive
D) Cultural

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The use of Twitter as a marketing and communication device for companies is an example of:


A) social networking.
B) networking elements of an organization's task environment.
C) the informal elements of an organization.
D) an organization's technology.

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Match the following: -Technology


A) Economic activity outside of the firm
B) An organization's primary concern, goal, and/or reason for existence
C) Tools, equipment, and procedures for producing output
D) An organization that receives inputs from the environment and releases outputs to the environment
E) The result of an organization's conversion process
F) The specific setting within which organizational behavior is enacted

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